Market Banker: Customer Growth & Financial Solutions

Primis Bank; Virginia; On-site; USD 25,000 - 33,000; Full time

Job summary

Primis Bank in Virginia seeks a customer service-focused associate to handle daily transactions, assist new and existing customers with financial needs, and open new accounts. You will perform deposits, withdrawals, check cashing, and refer customers for additional solutions while ensuring compliance with bank policies.

You will also support sales goals by offering appropriate services, maintaining accuracy, and working collaboratively with team members to deliver exceptional service in a

Qualifications

• High School diploma or equivalent.
• Customer service experience in a retail environment.
• Previous retail bank experience (preferred).

Responsibilities

• Perform a variety of customer transactions and inquiries in accordance with the Bank's customer service standards and policies/procedures (i.e. handling deposits, check cashing, account holds, customer inquiries, and stop payments).
• Proactively conduct sales activities to offer solutions to customer’s financial needs while also meeting sales goals.
• Display customer focus and team orientation by referring customers to the Primis employee that can best meet their financial needs.
• Adhere to operational guidelines ensuring Balancing Standard Guidelines are met and satisfactory Audit and MIC scores are achieved.
• Complete arrangements and documents for special services such as foreign currency/items, direct deposits, and the origination of outgoing wires and services or government bond transactions.
• Perform market center functions and support other market center employees or job duties including but not limited to, servicing overdrawn/past due accounts, OFAC review, Back Counter Processing, ATM management, vault, main vault, night depository responsibilities and opening. Plan, monitor and adhere to the cash requirements of the market center; place cash order and prepare shipment.
• Regular, reliable and predictable attendance.

Skills

Customer service

Communication skills

Attention to detail

Team player

Product features

Organizational skills

Verbal and written communication

Education

High School diploma or equivalent

Job description

Primis Bank in Virginia seeks a customer service-focused associate to handle daily transactions, assist new and existing customers with financial needs, and open new accounts. You will perform deposits, withdrawals, check cashing, and refer customers for additional solutions while ensuring compliance with bank policies.

You will also support sales goals by offering appropriate services, maintaining accuracy, and working collaboratively with team members to deliver exceptional service in a