Retail Attendant - Miller Tavern

ENT1009ECIL; Arlington (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Miller Tavern & Beer Garden is hiring a Retail Attendant to warmly welcome guests, process payments, and ensure accurate cash handling at the Texas Live! venue in Arlington. The role demands clear communication with guests and quick escalation to management when issues arise.

Applicants should have at least one year in customer service with cash handling and be fluent in English; additional languages are a plus. Evening, weekend, and holiday shifts may be required.

Qualifications

• At least one year of experience with customer service and cash handling.
• Must speak fluent English, other languages preferred.

Responsibilities

• Welcome guests to venue, provide excellent customer service, and accept payment when guests are finished with their stay.
• Receive payments and process transactions according to established policies and procedures; give correct change; balance cash drawer at close of shift; complete all opening/closing paperwork; document voids on void balance sheet.
• Communicate effectively with all guests.
• Communicate problems to management immediately.
• May be asked to handle guest complaints.

Skills

Customer service

Cash handling

English fluency

Tools

POS system

Job description

Miller Tavern & Beer Garden offers an unparalleled beer and dining experience for sports fans and visitors to Texas Live!. Guests can enjoy elevated gastro-pub fare with a twist, presented with the opportunity to pair with world-class beers. Featured menu items include Cherry-Glazed Bourbon Bacon, Pimento Cheese Red Potato Skins and Miller's Fried Chicken with Bacon and Jalapeno Corn Fritters. The venue also features lighter options including Tavern Bowls - perfectly grilled chicken or salmon over citrus-infused quinoa, brown rice, wheat berries, fresh roasted season vegetables and balsamic drizzle.

Retail Attendant Responsibilities include, but are not limited to:

• Welcome guests to venue, provide excellent customer service, and accept payment when guests are finished with their stay.
• Receive payments and process transactions according to established policies and procedures; give correct change; balance cash drawer at close of shift; complete all opening/closing paperwork; document voids on void balance sheet.
• Communicate effectively with all guests.
• Communicate problems to management immediately.
• May be asked to handle guest complaints.

Retail Attendant Qualifications

• At least one year of experience with customer service and cash handling.
• Must speak fluent English, other languages preferred.

The Retail Attendant position requires the ability to perform the following:

• Strong ability to provide attention to detail.
• Carrying or lifting items weighing up to 25 pounds.
• Handling objects (including cash, coins, credit cards), products, speaking over and operating phones.
• Ability to utilize credit card machine.
• Standing, bending, stooping, and kneeling.
• Must be able to stay in one location at either the entrance or exit of the venue for long periods of time and safely/efficiently move about the entire facility.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the venue, the brand and the Company.
• Reading and writing abilities are frequently utilized, often when recording and reviewing guest checks and POS reports.
• Must be able to read, review and understand POS reports.
• Basic mathematical skills are used frequently when exchanging cash.
• Must be able to keep accurate account of cash bank.
• May be required to work nights, weekends, and/or holidays.