Retail Attendant

Smoky Mountain Resorts; Chicago (IL); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a vibrant team at a family-oriented hospitality resort, where your role as a Merchandise Attendant will be pivotal in creating memorable experiences for guests. This position offers the opportunity to develop your customer service skills while working in a dynamic retail environment. You'll engage with guests, assist them with their purchases, and ensure a welcoming atmosphere. With a commitment to legendary service, you'll be part of a supportive team that values collaboration and positivity. If you enjoy working with people and thrive in a fast-paced setting, this is the perfect opportunity to grow your career in the hospitality industry.

Qualifications

• Experience in retail or hospitality preferred.
• Strong communication skills and ability to work in a team.

Responsibilities

• Provide exceptional guest service and assist with product selections.
• Maintain cleanliness and organization of retail areas.

Skills

Customer Service

Communication

Problem Solving

Organizational Skills

Attention to Detail

Flexibility

Education

High School Diploma or Equivalent

Tools

Agilysys POS System

Yellow Dog Inventory System

Paycor System

Maestro Property Management System

Purple Cloud System

Guest XMS

Job description

Smoky Mountain Resorts (SMR) is a family-focused, collaborative and goal-driven hospitality resort company. Our Great Smoky Mountains community is significant to us. As a third generation, family-owned, and operated business, we embrace a strong commitment to SMR ‘Spirit of Hospitality’ and our Smoky Mountain community.

Purpose:

Join the heart of hospitality as you learn how to become a professional and friendly representative for our company. Immerse yourself in the Hospitality and Hotel Resort world as you maintain clear and open communication with SMR guests. Within your respective shift assignment(s), perfect your customer service and listening skills while you work alongside other team members to create a welcoming environment for the entirety of the guests stay. Sharpen your communication and problem solving skills as you interact and build relationships with our guests on a daily basis. Build retail skills and join in the adventures at the Outpost Gift Shop, offering branded retail products and interactive experiences including; Beary Bear’s Build-A-Buddy, Rowdy Rabbit’s Gem Mining and leather bracelet engraving.

Primary Essential Duties & Responsibilities:

The Business:

The Merchandise Attendant will work 8-10+ hours per shift, 5 or 6+ days each week, based on occupancy and staffing demand. Holidays and weekends are affected by peak demand which means all team members must work together during those days to keep our operations running efficiently.

• Recognize my role is important to impact guest excellence initiatives and repeat visits for future hotel stays.
• Be a professional, who is courteous and a friendly representative to SMR guests, vendors and other visitors.
• Retail locations: Outpost Gift Shop and Waterpark Marketplace.
• Be helpful and ensure an inviting shopping environment.
• Provide exceptional guest service, assisting with product selections, upselling opportunities and accessories.
• Learn transaction sales procedures and systems.
• Train to use the Agilysys POS system for proficient customer service transactions such as; purchases, returns and exchanges. Ensure transactions are completed accurately and efficiently.
• Conduct routine inventory checks to inform my supervisor of stock levels and potential orders to ensure products are in stock, to support revenue goals.
• Train to use the Yellow Dog Inventory system to conduct inventories, receive new inventory, verify deliveries and restock items.
• Maintain the cleanliness standards and creative visual appeals. This includes regular cleaning and organization of retail products and displays.
• Ensure communication is accurate when addressing guest inquiries and responding to questions.
• Host a safe and interactive environment where all guests can have fun and enjoy their stay.
• Handle guest concerns and know when to refer information to management.
• Compliance with TOSHA certification, biohazards procedures and responsibilities for safety in handling.
• Knowledge and ability to comply with all company operating policies and procedures.
• Perform other incidental and related duties as required and/or assigned.
• Management reserves the right to change, remove or add to these duties as necessary.

Team Members:

• Collaborate with other team members and my supervisor to communicate issues and coordinate tasks to ensure retail areas operate cohesively and efficiently.
• Contributes to building a positive team spirit.
• Interact with team members and guests in a positive and friendly manner, in all situations.
• No team member will pose a direct threat to the health/safety of self or others.

Commitment to SMR’s Legendary Service:

• A team member who supports and participates in Smoky Mountain Resorts’ Legendary Service and Promise for guest satisfaction, exceptional guest interactions and future hotel stays.
• Personally, demonstrate a commitment to SMR standards by responding to management and other team members promptly.

Quality of Work Statement:

• High standard of accuracy in all aspects of the job and other project assignments.
• Respond to guest related items and issues promptly and professionally in a manner that is consistent with SMR core values.
• Maintain strict confidentiality and excellent judgment regarding privileged information.
• Ensure my work areas are safe, organized and maintained.

Position Requirements:

Personality / Attitude:

• Clearly distinguishes between right and wrong.
• Highly motivated, energetic, flexible, cooperative, patient, good listener, friendly, caring and compassionate.
• Enjoy working with people, helping others and providing excellent guest service.
• Willingness to learn best practices and adapt to procedural changes.
• Contributes to building a positive team spirit, shares expertise and recognizes the accomplishments of others.
• Recognized as a positive influence on others.
• Ability and commitment to work well with other staff.
• Appearance, hygiene, and dress represent the company’s image.

Skills / Knowledge:

• Ability to work in a fast-paced, demanding work environment.
• Ability to communicate effectively and use the English language fluently: speak, understand, read, and write. Adapt Spanish interpretation when necessary.
• Strong organizational skills with excellent attention to detail (ATD).
• Digitally savvy with the ability to learn and use Paycor system, Agilysys POS system and Yellow Dog system for inventory. The advanced Property Management system (Maestro) is required. Country Cascades and The Resort will also use the Purple Cloud system, Guest XMS which is required. Software systems may be deleted and/or added with innovations in new technology.

Education / Experience:

• High school diploma or equivalent required.
• Experience in one or more of the following areas/industries is preferred which includes: Retail, Merchandise Sales and Hospitality/Tourism.

Essential Functions:

Specific vision abilities required for this job include peripheral, distance, close, and depth perception and the ability to adjust vision focus. The employee is regularly required to talk, hear, and sit, use hands to finger, touch, handle, and feel. The employee is frequently required to stand, walk, climb and descend numerous flights of stairs consistently. The employee is required to use hand, arm, and leg to reach, bend, push, pull, stoop, kneel, and crouch. The employee must occasionally lift and move up to 50 pounds daily on their own. Ability to tolerate various temperatures while working outdoors. This position requires continuous ability to remember information.

Collier Development Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Collier Development Company drives a warm and welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.