Retail Athlete Experience & Store Ops Pro

DICK'S Sporting Goods, Inc.; Atlantic City (NJ); On-site; USD 25,000 - 39,000; Full time

Job summary

DICK’S Sporting Goods in New Jersey is seeking a Specialist - On Field Operations to deliver an outstanding athlete experience by assisting customers, maintaining merchandising standards, and ensuring product availability on the floor.

In this role you will onboard teammates, lead by example in customer service, price changes, and signage, and uphold safety and loss prevention policies while supporting store goals and programs.

Qualifications

• High School Diploma or Equivalent.
• 1-3 years of experience.
• Previous retail or customer-facing experience preferred.

Responsibilities

• Delivers an outstanding athlete experience by engaging athletes to understand their shopping needs and providing knowledgeable information about products and assortment.
• Assists with onboarding and training of new and existing team members, serving as a go-to expert in designated process categories to ensure smooth execution and productivity.
• Demonstrates efficiency in process execution, ensuring products are ready for athletes to purchase and they are engaged with the shopping experience.
• Upholds merchandising and presentation standards by following floor plans, signage, price changes, inventory presentation, and replenishment standards.
• Promotes participation in company programs (customer loyalty, warranty sales, private label credit card enrollment, etc.).
• Creates a welcoming environment and adheres to safety, loss prevention, and SOPs, while complying with laws and guidelines.

Education

High School Diploma or Equivalent

Job description

DICK’S Sporting Goods in New Jersey is seeking a Specialist - On Field Operations to deliver an outstanding athlete experience by assisting customers, maintaining merchandising standards, and ensuring product availability on the floor.

In this role you will onboard teammates, lead by example in customer service, price changes, and signage, and uphold safety and loss prevention policies while supporting store goals and programs.