Retail Associate Manager

T-Mobile; Lufkin (TX); On-site; USD 57,600 - 96,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Tuition assistance

Job summary

T-Mobile is seeking a retail team leader in Lufkin, Texas, to support store leadership in delivering exceptional customer service and sales outcomes. This role focuses on developing team members, managing operations, and achieving sales targets while ensuring customer satisfaction.

Ideal candidates will possess effective communication and leadership skills, along with a high school diploma. Full benefits are offered for both full and part-time employees, including medical, dental, vision insurance, and more.

Qualifications

• 1 year customer service and/or sales experience in a retail environment.

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence.
• Coach and train staff on product knowledge and store procedures.
• Manage store operations including visual merchandising and environment standards.

Skills

Communication

Leadership

Store Operations

Education

High School Diploma/GED

Job description

Job Overview

This role supports store leadership to develop and guide the retail team in delivering customer‑focused service and sales outcomes. It involves leading team members to meet customer needs through effective coaching, training, and operational management. The role emphasizes maintaining store standards, product knowledge, and adherence to retail procedures to drive performance. Success is measured by team achievement of sales targets, customer satisfaction, and operational efficiency. The work directly influences customer experience and contributes to the overall financial and operational success of the retail location.

Job Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance
• Manage store operations including visual merchandising, plan‑ogram compliance, and maintaining store environment standards
• Monitor and control store expenses, discounting, and credits to support financial objectives
• Oversee customer wait times and ensure customer needs are met through effective team coordination
• Stay current on products, services, and leadership practices to serve as an expert resource for the team
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience

• High School Diploma/GED (Required)
• 1 year customer service and/or sales experience in a retail environment (Preferred)

Knowledge, Skills and Abilities

• Communication (Required)
• Leadership (Required)
• Store Operations (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required: No

Total Target Cash Pay Range

$57,600 – $96,000, inclusive of target incentives

Benefits

Full and part‑time employees have access to medical, dental and vision insurance; a flexible spending account; 401(k); employee stock grants; employee stock purchase plan; paid time off and up to 12 paid holidays; paid parental and family leave; family building benefits; back‑up care; enhanced family support; childcare subsidy; tuition assistance; college coaching; short‑ and long‑term disability; voluntary AD&D coverage; voluntary accident coverage; voluntary life insurance; voluntary disability insurance; voluntary long‑term care insurance. Eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs. Learn more at www.t-mobilebenefits.com.

Equal Opportunity Employer Statement

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Reasonable Accommodation Contact

[e-mail] or call 1‑844‑873‑9500