Retail Associate Manager

T-MOBILE USA, Inc.; Quincy (IL); On-site; USD 43,200 - 100,900; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. is seeking a motivated leader to guide a retail team in delivering exceptional customer service and achieving sales targets. This role entails coaching, training, and overseeing store operations to ensure consistency with company standards.

The position emphasizes product knowledge, customer engagement, and proactive leadership to drive performance and customer satisfaction within a dynamic retail environment.

Qualifications

• High school diploma or GED is required.
• Retail customer service or sales experience preferred.
• Strong coaching and leadership capabilities.

Responsibilities

• Lead and develop retail team to meet sales targets and service standards.
• Coach and train staff on product knowledge and store procedures.
• Manage store operations including merchandising and plan‑o‑gram compliance.
• Monitor expenses, discounts, and credits to support financial goals.
• Oversee customer wait times through effective team coordination.
• Stay current on products, services, and leadership practices.

Skills

Coaching

Leadership

Customer Service

Sales

Product Knowledge

Communication

Team Coaching

Change Agility

Change Management Coaching

Customer Engagement

Education

High School Diploma/GED

Job description

Job Overview

This role supports store leadership to develop and guide the retail team in delivering customer-focused service and sales outcomes. It involves leading team members to meet customer needs through effective coaching, training, and operational management. The role emphasizes maintaining store standards, product knowledge, and adherence to retail procedures to drive performance. Success is measured by team achievement of sales targets, customer satisfaction, and operational efficiency. The work directly influences customer experience and contributes to the overall financial and operational success of the retail location.

Job Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance
• Manage store operations including visual merchandising, plan‑o‑gram compliance, and maintaining store environment standards
• Monitor and control store expenses, discounting, and credits to support financial objectives
• Oversee customer wait times and ensure customer needs are met through effective team coordination
• Stay current on products, services, and leadership practices to serve as an expert resource for the team
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience

• High School Diploma/GED (Required)
• 1 year customer service and/or sales experience, retail environment (Preferred)

Knowledge, Skills and Abilities

• Change Agility (Required)
• Change Management Coaching (Required)
• Coaching (Required)
• Coaching Conversations (Required)
• Communication (Required)
• Customer Engagement (Required)
• Customer Service (Required)
• Engaging People (Required)
• Escalation Resolution (Required)
• Leadership (Required)
• Performance Monitoring (Required)
• Product Knowledge (Required)
• Sales (Required)
• Sales Performance Coaching (Required)
• Talent Development (Required)
• Team Coaching (Required)

Additional Job Information

• At least 18 years of age
• Legally authorized to work in the United States
• Travel: No
• DOT Regulated Position: No
• Safety Sensitive Position: No

Compensation

Total Target Cash Pay Range: $57,600 - $100,900, inclusive of target incentives. Base Pay Range: $43,200 - $75,675. The pay range above is the general base pay range for a successful candidate in this role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T‑Mobile, employees in regular, non‑temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.

Benefits

At T‑Mobile, our benefits exemplify the spirit of One Team, Together! Full and part‑time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays (about 4 weeks for new full‑time employees and about 2.5 weeks for new part‑time employees annually), paid parental and family leave, family building benefits, back‑up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD & D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long‑term care insurance. We also provide mobile service & home internet discounts, pet insurance, and access to commuter and transit programs.

Equal Opportunity Employment

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un‑carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1‑844‑873‑9500.