Retail Associate Manager

T-Mobile; Ocean City (MD); On-site; USD 43,200 - 72,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k)

Paid Time Off

Tuition Assistance

Childcare Subsidy

Job summary

T-Mobile in Ocean City, Maryland, is seeking a Retail Team Leader to support store leadership in developing the retail team for optimal customer service and sales outcomes. This role focuses on coaching, training staff, and managing store operations while ensuring the achievement of sales targets and enhancing customer experience.

The ideal candidate will have a High School Diploma and experience in a retail environment. T-Mobile offers a comprehensive benefits package including medical, dental, and tuition assistance.

Qualifications

• 1 year of customer service and/or sales experience in a retail environment is preferred.
• Must be at least 18 years old and legally authorized to work in the United States.

Responsibilities

• Lead and develop retail team members to achieve sales targets.
• Coach and train staff on product knowledge and store procedures.
• Manage store operations and monitor store expenses.

Skills

Change Agility

Coaching

Communication

Customer Engagement

Leadership

Sales

Education

High School Diploma/GED

Job description

Job Overview

This role supports store leadership to develop and guide the retail team in delivering customer‑focused service and sales outcomes. It involves leading team members to meet customer needs through effective coaching, training, and operational management. The role emphasizes maintaining store standards, product knowledge, and adherence to retail procedures to drive performance. Success is measured by team achievement of sales targets, customer satisfaction, and operational efficiency. The work directly influences customer experience and contributes to the overall financial and operational success of the retail location.

Job Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance
• Manage store operations including visual merchandising, plan‑o‑gram compliance, and maintaining store environment standards
• Monitor and control store expenses, discounting, and credits to support financial objectives
• Oversee customer wait times and ensure customer needs are met through effective team coordination
• Stay current on products, services, and leadership practices to serve as an expert resource for the team
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience

• High School Diploma/GED (Required)
• 1 year customer service and/or sales experience, retail environment (Preferred)

Knowledge, Skills and Abilities

• Change Agility (Required)
• Change Management Coaching (Required)
• Coaching (Required)
• Coaching Conversations (Required)
• Communication (Required)
• Customer Engagement (Required)
• Customer Service (Required)
• Engaging People (Required)
• Escalation Resolution (Required)
• Leadership (Required)
• Performance Monitoring (Required)
• Product Knowledge (Required)
• Sales (Required)
• Sales Performance Coaching (Required)
• Talent Development (Required)
• Team Coaching (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel

No

DOT Regulated

Yes/No: No

Safety Sensitive Position: No

Pay Range

Target cash pay range $57,600 – $96,000, inclusive of target incentives. Base pay $43,200 – $72,000. Actual starting pay will vary within this range based on location, qualifications, and experience.

Benefits

Full and part‑time employees have access to medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays, paid parental and family leave, family building benefits, back‑up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, voluntary long‑term care insurance, mobile service & home internet discounts, pet insurance, commuter and transit programs.

Equal Opportunity Employer

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Accommodations for Disabilities

If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1‑844‑873‑9500.