Retail Associate Manager

T-MOBILE USA, Inc.; Mesquite (NV); On-site; USD 43,200 - 96,000; Full time

Benefits offered by this job

Life Insurance

Vision Insurance

401(k)

Employee stock grant

Employee stock purchase plan

Paid time off

Paid holidays

Tuition assistance

Job summary

T-Mobile USA, Inc. is seeking a Store Leader to guide the retail team in achieving sales targets and delivering exceptional customer service. The role emphasizes coaching, training, and operational management to optimize store performance.

The ideal candidate will have strong communication, leadership, and store operations skills, with at least a high school diploma and retail experience. No travel is required, and the position offers a competitive compensation package with benefits.

Qualifications

• High School Diploma or GED is required.
• 1 year of customer service and/or sales experience in retail preferred.
• Legally authorized to work in the United States.

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence.
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance.
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards.
• Monitor and control store expenses, discounting, and credits to support financial objectives.
• Oversee customer wait times and ensure customer needs are met through effective team coordination.
• Stay current on products, services, and leadership practices to serve as an expert resource for the team.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Communication

Leadership

Store Operations

Education

High School Diploma/GED

Job description

Job Overview

This role supports store leadership to develop and guide the retail team in delivering customer‑focused service and sales outcomes. It involves leading team members to meet customer needs through effective coaching, training, and operational management. Success is measured by team achievement of sales targets, customer satisfaction, and operational efficiency.

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence.
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance.
• Manage store operations including visual merchandising, plan‑o‑gram compliance, and maintaining store environment standards.
• Monitor and control store expenses, discounting, and credits to support financial objectives.
• Oversee customer wait times and ensure customer needs are met through effective team coordination.
• Stay current on products, services, and leadership practices to serve as an expert resource for the team.
• Also responsible for other duties/projects as assigned by business management as needed.

Education and Work Experience

• High School Diploma/GED (Required).
• 1 year customer service and/or sales experience in a retail environment (Preferred).

Knowledge, Skills and Abilities

• Communication (Required).
• Leadership (Required).
• Store Operations (Required).

Licenses and Certifications

• At least 18 years of age.
• Legally authorized to work in the United States.

Travel

No travel required.

DOT Regulated

No.

Salary

Target cash pay range: $57,600 – $96,000 inclusive of target incentives. Base pay range: $43,200 – $72,000.

Benefits

Life insurance, vision insurance, flexible benefit account, paid time off, paid holidays, tuition assistance, 401(k), employee stock grant, employee stock purchase plan, and access to free, year‑round money coaches.

Equal Employment Opportunity

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un‑carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1‑844‑873‑9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.