Retail Associate (Full-Time) (Napa RTC)

Goodwill Industries of the Redwood Empire; Napa (CA); On-site; USD 20,809 - 29,638; Full time

Job summary

Goodwill Industries of the Redwood Empire is hiring a Retail Associate for the Napa location. The role involves welcoming donors and customers, handling donations, pricing, and merchandising, and supporting a multi-team store operation. This full-time, non-exempt position offers benefits and requires strong customer service skills and reliability.

Located at 1683 West Imola Avenue, Napa, the role emphasizes teamwork, safety, and adherence to company policies in a fast-paced retail environment.

Qualifications

• Willingness to learn
• The ability to maintain productivity and work with a sense of accomplishment and urgency
• Proven ability to speak, read, write in English and count
• Ability to take direction and work independently or with minimal supervision
• Physical stamina to perform tasks for full work shift
• Demonstrated ability to provide outstanding customer service

Responsibilities

• Provide exceptional customer service while accepting, sorting, pricing and selling donated goods.
• Support transportation on site, maintain a clean and orderly work environment.
• Adhere to all Goodwill personnel policies and procedures.
• Greet customers, facilitate sales, and manage cash register operations in accordance with policies.
• Stock and rotate merchandise, keep fitting rooms and checkout areas organized.

Skills

Willingness to learn

Maintain productivity

English proficiency

Take direction / independence

Physical stamina

Customer service

Education

High school diploma or equivalent

Job description

Retail Associate

POSITION TITLE: Retail Associate

STATUS: Non-Exempt / Full-Time

DEPARTMENT: Donated Goods Retail (DGR)

REPORTS TO: Store Manager

SAFETY SENSITIVE: LOW – Position is not subject to pre- employment physical or, drug & alcohol screening.

This is a full- time 40 hours per week position and is eligible for company benefits, including medical, dental, vision, and paid time off.

Location - Napa Store - 1683 West Imola Avenue, Napa, CA 94559.

The starting wage for this position is $18.31 per hour.

CHARACTERISTICS OF THE JOB:

As a member of the DGR store team, Retail Associates are expected to provide exceptional customer service while accepting, sorting, pricing and selling donated goods. Additionally, Retail Associates are required to support all efforts of the DGR team including supporting the transportation team on site, maintaining the work environment in a clean and orderly fashion, and adhering to all GIRE personnel policies.

PROVIDES SUPERVISION TO: None

NOTE: Based upon an employee’s individual strengths and/or organizational needs, management may deem it appropriate to have an individual work at one specific workstation for an unspecified length of time or at multiple workstations throughout a shift. Assignments may vary by day.

All Workstations

• Adhere to all Goodwill personnel policies and procedures
• Maintain cleanliness of workstation and location
• Meet standards for assigned Area of Pride
• Adhere to dress code
• Attend location meeting as scheduled
• Follow all safety protocols
• Report all incidents of injury, safety, theft, or harassment immediately

Receiving, Sorting and Pricing Wares Workstation at Donation Door

• Greet donor vehicle courteously and accept donated goods with care
• Communicate to donors why certain items cannot be accepted by Goodwill (“GIRE Do Not Accept List”) as needed
• Offer tax receipts to all donors
• Complete Daily Donation Log timely and accurately
• Separate soft line goods from hardline goods at receipt of goods
• Follow production protocols and provide accurate production reporting
• Sort hardline goods as instructed
• Price hardline goods appropriate for the sales floor following Unit Pricing Guidelines
• Deliver donated textile materials to Sorting, Grading & Hanging Workstation

Sorting, Grading and Hanging Workstation for Textile/Wares

• Inspect donated goods for quality to determine marketability
• Tag donated items according to Goodwill’s rotation system and Unit Pricing Guidelines
• Hang/tag inspected goods for placement onto sales floor
• Produce appropriate quality and number of textile/wares items each day to meet Goodwill’s production goals and standards

Sales Floor/Cashier Workstation

• Responsible for the ownership of assigned cash drawer/till
• Greet all customers within 30 seconds of entering the store and every time they are within 10 feet of you
• Facilitate sales transactions through accurate cash register operations and in accordance to cash handling and related policies, including voids, employee purchases, voucher redemptions, etc.
• Knowledgeable of merchandise pricing
• Maintain the sales floor and inventory in a clean, neat, and properly displayed manner
• Put away all merchandise that accumulates in the fitting rooms and at the checkout counters
• Stock shelves and racks as merchandise is moved from the production area to the sales floor
• Assist in rotating stock as directed by management
• Give excellent customer service and remain calm and professional under stressful situations

Additional Duties and Responsibilities

• Maintain personal workspace to include, but is not limited to: security, cleanliness and energy efficiency to include turning on/off equipment/lights as necessary
• Provide assistance and support to other Goodwill staff as necessary
• Work habit expectations include: regular attendance, punctuality, teamwork, focus, efficiency, willingness to learn, dependability, promptness, and integrity
• Other duties as assigned

Qualifications

• Willingness to learn
• The ability to maintain productivity and work with a sense of accomplishment and a sense of urgency
• Proven ability to speak, read, write in English and count
• Ability to take direction and work independently or with minimal supervision
• Physical stamina to perform tasks for full work shift
• Demonstrated ability to provide outstanding customer service

Desired Traits and Competencies

• Respect of others
• Good communication skills, both in writing and orally, to relay information within the business; to respond appropriately to legal and/or sensitive issues
• Ability to perform effectively and cooperatively as part of a team
• Excellent interpersonal skills
• High school diploma or equivalent preferred

Work Environment

Exposure to all weather conditions/elements. May be working outside with uneven walking surfaces and cement floors and/or inside on carpet, linoleum, tile or cement floors. Will experience moderate to extreme variations in temperature and weather, exposure to vehicle fumes, moderate to low noise level, and moderate to high levels of dust. May experience overhead lighting as well as both direct and indirect sunlight. Frequent to constant interactions with general public.

Physical Requirements

Able to withstand frequent standing and walking on concrete and/or uneven surfaces. Ability to perform continuous lifting, bending, stooping, reaching, grasping, pushing, pulling and stretching. Frequent pushing and pulling on varying surfaces. Mobility throughout the location is required. Continuous speech and visual skills required. Must be able to lift up to 30 pounds repetitively, up to 50 pounds occasionally and maneuver up to 400 pounds using assistive equipment.

Promotional & Development Opportunities

Position is promotable to Store Lead with demonstrated mastery of skills and expected behaviors. All promotions are based on business needs and demonstrated skills and achievements.

Department: Retail Stores

This is a full-time position

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