Retail Assistant Manager - PT/FT (McDowell RTC)

Goodwill Industries of the Redwood Empire; West Virginia; On-site; USD 48,000 - 52,000; Full time

Job summary

A community-focused nonprofit organization in West Virginia is seeking a Retail Assistant Manager to oversee daily retail operations, train staff, and ensure quality standards. The ideal candidate will have supervisory experience, good math and communication skills, and a high school diploma. This flexible position offers the opportunity for growth within the organization and requires active engagement with the community.

Qualifications

• Minimum of two years experience in a supervisory or management position.
• Experience supervising or training employees, clients, or volunteers.
• Ability to handle customer inquiries and complaints professionally.

Responsibilities

• Oversee daily operations and contribute to store leadership.
• Train employees and ensure inventory quality standards.
• Resolve issues with team members and clients.

Skills

Supervisory experience

Good math skills

Customer service skills

Computer skills (Word, Excel, Outlook)

Organizational skills

Good communication skills

Bilingual (English and Spanish preferred)

Education

High School diploma or equivalent

Job description

Retail Assistant Manager - PT/FT (McDowell RTC)

POSITION TITLE: Retail Assistant Manager

STATUS: Non-Exempt

DEPARTMENT: Donated Goods Retail (DGR)

REPORTS TO: Retail Store Manager

SAFETY SENSITIVE: HIGH – Position is subject to pre-employment physical and, drug & alcohol screening

The starting wage for this position is $23.00 per hour.

CHARACTERISTICS OF THE JOB

The Assistant Store Manager (ASM) will play a key role by significantly contributing to the leadership and operational success of the store. In coordination with the Store Manager, the ASM will help oversee all daily operations, drive performance goals, and support training and supervision of staff and volunteers while creating a positive image of GIRE in the community. The ASM serves as the Manager on duty in the absence of the Store Manager. The specific distribution of time and priorities may vary based on store location.

PROVIDES SUPERVISION TO

The Assistant Store Manager provides direct supervision of Store Leads, Retail Associates, clients, and volunteers assigned to the location, in alignment with GIRE management principles.

ESSENTIAL FUNCTIONS

• Adhere to and champion the 1-Touch process to maximize efficiency, safety, production, and sales goals.
• Maintain inventory quality standards; set standards for each department.
• Support the store budget and financial objectives under the direction of the Store Manager.
• Train employees and clients in proper work habits, job responsibilities, and policies/procedures.
• Complete and submit accurate and timely employee and client payroll records.
• Effectively resolve issues with DGR team members, clients, and donors, and hold accountability with timely feedback that includes formal documentation up to and including recommendations for terminations.
• Identify and communicate recommendations to Store Manager to improve store operations, performance, and outcomes.
• Manage the store in accordance with high professional work ethics and integrity as well as Goodwill policies and procedures.
• Perform frequent bank deposits and change runs in support of business needs, as assigned.
• Ensure the condition of facility and grounds are neat, clean, and safe.
• Promptly report and communicate safety concerns, including needed repairs or replacements to the Store Manager.
• Follow and enforce safety procedures at all times to provide a safe work environment.

ANCILLARY FUNCTIONS

• Back up any position in the store as needed to accomplish goals.
• Exhibit positive leadership resulting in a positive work atmosphere for customers, clients, participants, co-workers, and management.
• Respond to facility needs outside regular business hours (e.g., alarm calls, emergencies, etc.).
• Provide support and management to other GIRE Retail Store locations, as assigned.
• Attend management meetings, as assigned.
• Perform other job-related duties as assigned by Management.

QUALIFICATIONS

• Minimum of two years’ experience in an increasingly responsible supervisory/management position.
• High School diploma, or equivalent.
• Good math skills.
• Experience supervising or training employees, clients, or volunteers, including delivering instructions and providing regular feedback.
• Ability to handle and resolve customer inquiries and complaints tactfully and professionally.
• Able to positively influence and motivate assigned staff through clear communication and management.
• Computer skills in Word, Excel and Outlook at a beginning to intermediate level.
• Organized and able to work independently.
• Good communication skills, both in writing and orally.
• Valid CA Class C Driver’s License and proof of personal auto insurance.
• Must have access to a reliable passenger vehicle that supports completion of essential and ancillary functions of the position.
• Must have access to a phone to receive emergency and coverage calls.

DESIRED TRAITS AND COMPETENCIES

• Respect of others.
• Ability to perform effectively and cooperatively as part of a team.
• Excellent interpersonal skills and the ability to interact effectively with a diverse population.
• Excellent attention to detail.
• Prior experience in a donated goods environment.
• Bilingual, English and Spanish preferred.

WORK ENVIRONMENT

Exposure to constant low-level noise. Temperate climate with both indoor and outdoor exposures. Varies walking surfaces – including tile, carpet, linoleum, concrete, or asphalt. Overhead and natural lighting. High level of interaction with the general public. May be exposed to moderate levels of dust.

PHYSICAL REQUIREMENTS

Continuous bending, stooping, stretching, walking with mobility throughout the store. Continuous simple grasping. Frequent to continuous fine finger movement to operate cash register and computer. Ability to lift up to 50 pounds. Continuous speech and visual skills required. Occasional vehicle travel.

PROMOTIONAL & DEVELOPMENTAL OPPORTUNITIES

Position may be promotable to Store Manager with demonstrated mastery of skills, relevant trainings including supervision, administrative tasks, and understanding business needs, goals, and objectives. All promotions are based on business needs.

Department: Retail Stores

This is a management position

This is a flexible pt to ft position

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