Retail Associate (Full-Time)

Goodwill - Redwood Empire; Napa (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Job summary

Goodwill - Redwood Empire is seeking a dedicated Retail Associate at the Napa store to provide exceptional customer service while receiving, sorting, pricing and selling donated goods. You will support the donation door, textile sorting, and the sales floor, ensuring a clean, organized and welcoming shopping environment.

This full-time, non-exempt position offers a 40-hour week with a competitive starting wage of $18.31 per hour and benefits including medical, dental, vision, and paid time off;

Qualifications

• Willingness to learn
• Ability to speak, read, write in English and count
• Ability to take direction and work independently or with minimal supervision
• Physical stamina to perform tasks for full work shift
• Demonstrated ability to provide outstanding customer service

Responsibilities

• Adhere to all Goodwill policies and keep workstations clean.
• Greet donors, accept donations, and offer tax receipts.
• Operate cash register, greet customers, and maintain accurate cash drawer.
• Stock shelves, rotate merchandise, and keep displays neat.
• Sort, grade and hang textile/wares for sale on the floor.
• Assist in driving operations of the donation door and textile areas.
• Provide excellent customer service and remain professional under pressure.

Skills

Willingness to learn

English (read/write)

Customer service

Independent work

Physical stamina

Outstanding customer service

Education

High school diploma or equivalent preferred

Job description

POSITION TITLE: Retail Associate
STATUS: Non-Exempt / Full-Time
DEPARTMENT: Donated Goods Retail (DGR)
REPORTS TO: Store Manager
SAFETY SENSITIVE: LOW – Position is not subject to pre-employment physical or, drug & alcohol screening.
This is a full-time 40hours per week position and is eligible for company benefits, including medical, dental, vision, and paid time off.
Location - Napa Store - 1683 West Imola Avenue, Napa, CA 94559.
The starting wage for this position is $18.31 per hour.
Characteristics ofthe job: As a member of the DGR store team, Retail Associates are expected to provide exceptional customer service while accepting, sorting, pricing and selling donated goods. Additionally, Retail Associates are required to support all efforts of the DGR team including supporting the transportation team on site, maintaining the work environment in a clean and orderly fashion, and adhering to all GIRE personnel policies.
PROVIDES SUPERVISION TO:None

ESSENTIAL FUNCTIONS:

NOTE: Based upon an employee’s individual strengths and/or organizational needs, management may deem it appropriate to have an individual work at one specific workstation for an unspecified length of time or at multiple workstations throughout a shift. Assignments may vary by day.

All Workstations:

• Adhere to all Goodwill personnel policies and procedures
• Maintain cleanliness of workstation and location
• Meet standards for assigned Area of Pride
• Adhere to dress code
• Attend location meeting as scheduled
• Follow all safety protocols
• Report all incidents of injury, safety, theft, or harassment immediately

Receiving, Sorting and Pricing Wares Workstation at Donation Door:

• Greet donor vehicle courteously and accept donated goods with care
• Communicate to donors why certain items cannot be accepted by Goodwill (“GIRE Do Not Accept List”) as needed
• Offer tax receipts to all donors
• Complete Daily Donation Log timely and accurately
• Separate soft line goods from hardline goods at receipt of goods
• Follow production protocols and provide accurate production reporting
• Sort hardline goods as instructed
• Price hardline goods appropriate for the sales floor following Unit Pricing Guidelines
• Deliver donated textile materials to Sorting, Grading & Hanging Workstation

Sorting, Grading and Hanging Workstation for Textile/Wares:

• Inspect donated goods for quality to determine marketability
• Tag donated items according to Goodwill’s rotation system and Unit Pricing Guidelines
• Hang/tag inspected goods for placement onto sales floor
• Produce appropriate quality and number of textile/wares items each day to meet Goodwill’s production goals and standards

Sales Floor/Cashier Workstation:

• Responsible for the ownership of assigned cash drawer/till
• Greet all customers within 30 seconds of entering the store and every time they are within 10 feet of you
• Facilitate sales transactions through accurate cash register operations and in accordance to cash handling and related policies, including voids, employee purchases, voucher redemptions, etc.
• Knowledgeable of merchandise pricing
• Maintain the sales floor and inventory in a clean, neat, and properly displayed manner
• Put away all merchandise that accumulates in the fitting rooms and at the checkout counters
• Stock shelves and racks as merchandise is moved from the production area to the sales floor
• Assist in rotating stock as directed by management
• Give excellent customer service and remain calm and professional under stressful situations

Additional Duties and Responsibilities:

• Maintain personal workspace to include, but is not limited to: security, cleanliness and energy efficiency to include turning on/off equipment/lights as necessary
• Provide assistance and support to other Goodwill staff as necessary
• Work habit expectations include: regular attendance, punctuality, teamwork, focus, efficiency, willingness to learn, dependability, promptness, and integrity
• Other duties as assigned

Qualifications:

• Willingness to learn
• The ability to maintain productivity and work with a sense of accomplishment and a sense of urgency
• Proven ability to speak, read, write in English and count
• Ability to take direction and work independently or with minimal supervision
• Physical stamina to perform tasks for full work shift
• Demonstrated ability to provide outstanding customer service

DESIRED TRAITS AND COMPETENCIES:

• Respect of others
• Good communication skills, both in writing and orally, to relay information within the business; to respond appropriately to legal and/or sensitive issues
• Ability to perform effectively and cooperatively as part of a team
• Excellent interpersonal skills
• High school diploma or equivalent preferred

WORK ENVIRONMENT:

Exposure to all weather conditions/elements. May be working outside with uneven walking surfaces and cement floors and/or inside on carpet, linoleum, tile or cement floors. Will experience moderate to extreme variations in temperature and weather, exposure to vehicle fumes, moderate to low noise level, and moderate to high levels of dust. May experience overhead lighting as well as both direct and indirect sunlight. Frequent to constant interactions with general public.

PHYSICAL REQUIREMENTS:

Able to withstand frequent standing and walking on concrete and/or uneven surfaces. Ability to perform continuous lifting, bending, stooping, reaching, grasping, pushing, pulling and stretching. Frequent pushing and pulling on varying surfaces. Mobility throughout the location is required. Continuous speech and visual skills required. Must be able to lift up to 30 pounds repetitively, up to 50 pounds occasionally and maneuver up to 400 pounds using assistive equipment.

PROMOTIONAL & DEVELOPMENT OPPORTUNITIES:

Position is promotable to Store Lead with demonstrated mastery of skills and expected behaviors. All promotions are based on business needs and demonstrated skills and achievements.

Department: Retail Stores
This is a full-time position