Retail Associate- Events

Vinik Sports Group; Tampa (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

Vinik Sports Group in Tampa, FL seeks an Event Associate for our exclusive event retail program. You will greet fans, assist with on-site purchases via AtVenu POS, and help set up, merchandise, and stock during events.

You’ll coordinate with Road Representatives and support the Event Manager to ensure smooth operations, safety, and guest satisfaction in loud, dynamic environments. The role requires six months of customer service experience, strong communication and organization, and the ability

Qualifications

• At least six months of prior customer service experience.
• Experience working in retail/events or sales preferred.
• Cash handling skills preferred.
• Outgoing personality and a passion for world-class guest service.
• Ability to work independently in a fast-paced environment.
• Prior experience using AtVenu POS systems preferred.

Responsibilities

• Greet fans and provide world-class service at the event.
• Assist fans with purchases through AtVenu (POS).
• Help set up and merchandise the stand.
• Replenish merchandise for sale during events.
• Inventory counts and proper handling procedures for merchandise.
• Support with setup/delivery/fulfillment of special requests and communicate safety measures.

Skills

Customer service

Retail experience

Cash handling

Communication skills

Organizational skills

Problem-solving

Tools

AtVenu POS

Job description

PLEASE NOTE THAT THIS ROLE IS EXCLUSIVELY FOR EVENT RETAIL

Job Summary

The Event Associate is responsible for preparing for upcoming events, executing pre-event tasks, and managing staff coordination on event days. This role involves close collaboration with Road Representatives and providing direct support to the Event Manager. Key responsibilities include overseeing event setup and breakdown, addressing employee requirements, and managing warehouse operations. This role requires strong communication skills, excellent organizational abilities, and effective problem-solving to ensure events run smoothly and align both with client expectations and company goals.

Essential Duties and Responsibilities

Greet fans and provide world-class plus service Assist fans with event purchases through AtVenu (POS) Assist with setting up and merchandising of stand Assist with replenishing event merchandise for sale during the event Assist with inventory & counts of merchandise and train proper procedures for handling event merchandise Comfortable working in loud fast paced environments, with concert/performance noise, flashing lights and large audiences. Assist Event Supervisors with set up, delivery and fulfillment of special requests. Effectively communicate safety and security measures throughout the venue. May be assigned to work in different functions of retail or event types as needed, including e-commerce, hockey games, the plaza store, warehouse, etc.

Qualifications

At least six months prior experience working in customer service Experience working in retail/events or sales preferred, cash handling skills preferred Outgoing personality and desire to provide world-class plus service to guests Ability to work independently and responsibly in a fast-paced environment Previous experience using AtVenu (POS) systems is preferred

Working Conditions

Must be able to stand on feet for long periods of time, walk long distances and climb stairs. Must be able to communicate clearly and concisely in the English language Ability to work in areas that can become crowded with equipment and/or people Ability to work comfortably around special effects including, but not limited to: haze, strobe lights, lasers, etc. Ability to work in loud environments Ability to lift and carry up to 50lbs Must be able to walk up to 0.5 miles to and from designated employee parking areas, including in varying earther conditions and during high-traffic event times Must have the ability to work a flexible schedule including long hours, nights, weekends, and holidays Must be able to work in cold/hot indoor and outdoor temperatures

Equal Opportunity Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Overview

Vinik Sports Group (VSG) is an entity established by Jeff Vinik to manage the three-time Stanley Cup Champion Tampa Bay Lightning (2004, 2020, 2021) of the National Hockey League and hold the leasehold rights to Benchmark International Arena, the 19,092-seat downtown Tampa home in which the team plays its games. The venue opened in 1996 and became Benchmark International Arena in August 2025 when the global mergers and acquisitions firm, Benchmark International, partnered with Vinik and the Lightning. Since 2010, Vinik has led a complete brand and business transformation of the Lightning and the arena, featuring a mostly private renovation of the publicly owned facility. Doug Ostrover and Marc Lipschultz joined the expanded ownership group of Vinik Sports Group in 2024, alongside Arctos, which initially joined in 2021. In addition to owning the Lightning and managing Benchmark International Arena, Vinik Sports Group, through TBSE, manages the Yuengling Center on the campus at the University of South Florida. Website VinikSportsGroup.com