E-Commerce Associate

TB Sports Retail, LLC; Town of Florida (NY); On-site; USD 32,000 - 52,000; Full time

Job summary

Tampa Bay Sports is seeking organized, detail-oriented team members to support our e-commerce operations as the official online retailer of the Tampa Bay Lightning and Tampa Bay Sun FC. This role focuses on accurate and timely fulfillment of online orders, picking, packing, labeling, and preparing shipments for daily pickups.

Responsibilities include inventory organization, promotion support, returns handling, and participation in game days and events.

Qualifications

• At least six months of prior customer service experience.
• Ability to work independently and as part of a team.
• Experience in e-commerce fulfillment, shipping, or retail preferred.
• Familiarity with Shopify and ShipStation preferred.
• Capable of multitasking and prioritizing in a deadline-driven environment.
• Strong attention to detail and organizational skills.
• Strong verbal and written communication skills.
• Willingness to support other retail operations as needed.
• Availability during peak seasons, game days, and events may be required.

Responsibilities

• Accurately pick products for online orders using packing slips or pick lists.
• Pack items securely for shipping to ensure safe arrival.
• Print and apply shipping labels; prepare shipments for daily pickups.
• Maintain a clean, organized packing/shipping workspace.
• Help organize inventory to maximize storage efficiency.
• Restock e-commerce inventory and pull new merchandise from the warehouse.
• Assist with product tagging, promotional packaging, and special projects.
• Support returns and exchanges processing.
• Participate in cycle counts and inventory audits.
• Provide support during promotions, game days, and special events.

Skills

Customer service

Teamwork

E-commerce fulfillment

Shopify

ShipStation

Multitasking

Attention to detail

Communication skills

Tools

Shopify

ShipStation

Job description

Job Summary

Tampa Bay Sports is seeking organized, detail-oriented team members to support our e-commerce operations as the official online retailer of the Tampa Bay Lightning and Tampa Bay Sun FC. This role plays a key part in delivering a top-notch fan experience, with a primary focus on the accurate and timely fulfillment of online orders.

Essential Duties and Responsibilities

• Accurately pick products for online orders using packing slips or pick lists
• Pack items securely for shipping, ensuring products arrive safely to customers
• Print and apply shipping labels; prepare shipments for daily FedEx pickups
• Maintain a clean, organized, and efficient packing/shipping workspace
• Help consolidate and organize inventory to maximize storage efficiency
• Restock e-commerce inventory and pull new merchandise from the warehouse
• Assist with product tagging, promotional packaging, and special projects
• Support returns and exchanges processing
• Participate in cycle counts, inventory audits, and other retail operations as needed
• Provide support during promotions, game days, and special events
• May be assigned to work in different functions of retail or event types as needed, including concerts, hockey games, the plaza store, warehouse, etc.

Qualifications

• At least six months prior experience working in customer service
• Ability to work effectively both independently and as part of a team
• Previous experience in e-commerce fulfillment, shipping, or retail is preferred
• Familiarity with Shopify and ShipStation is preferred
• Capable of multitasking and prioritizing in a deadline-driven environment
• Strong attention to detail with excellent organizational skills
• Strong verbal and written communication skills
• Willingness to occasionally support other areas of retail operations
• Availability during peak seasons, game days, and promotional events may be required

Working Conditions

Must be able to stand on feet for long periods of time, walk long distances and climb stairs. Must be able to communicate clearly and concisely in the English language. Ability to work in areas that can become crowded with equipment and/or people. Ability to work comfortably around special effects including, but not limited to: haze, strobe lights, lasers, etc. Ability to work in loud environments. Ability to lift and carry up to 25lbs. Must be able to walk up to 0.5 miles to and from designated employee parking areas, including in varying earther conditions and during high-traffic event times. Must have the ability to work a flexible schedule including long hours, nights, weekends, and holidays. Must be able to work in cold/hot indoor and outdoor temperatures.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Overview

Vinik Sports Group (VSG) is an entity established by Jeff Vinik to manage the three-time Stanley Cup Champion Tampa Bay Lightning (2004, 2020, 2021) of the National Hockey League and hold the leasehold rights to Benchmark International Arena, the 19,092-seat downtown Tampa home in which the team plays its games. The venue opened in 1996 and became Benchmark International Arena in August 2025 when the global mergers and acquisitions firm, Benchmark International, partnered with Vinik and the Lightning. Since 2010, Vinik has led a complete brand and business transformation of the Lightning and the arena, featuring a mostly private renovation of the publicly owned facility. Doug Ostrover and Marc Lipschultz joined the expanded ownership group of Vinik Sports Group in 2024, alongside Arctos, which initially joined in 2021. In addition to owning the Lightning and managing Benchmark International Arena, Vinik Sports Group, through TBSE, manages the Yuengling Center on the campus at the University of South Florida.

Website

VinikSportsGroup.com