Guest Services Attendant

Vinik Sports Group; Tampa (FL); On-site; USD 19,000 - 30,000; Full time

Job summary

Vinik Sports Group is seeking a Guest Experience Attendant to ensure a safe, clean, and memorable guest experience at events in Tampa. You will greet guests, scan tickets, usher to seats, and provide directions while upholding fan conduct policies and safety standards.

The role requires strong customer service, clear communication, and the ability to work in fast-paced environments with long hours, nights, weekends, and holidays as needed.

Qualifications

• Six months previous experience in guest services, hospitality, event operations, or a related field preferred.
• Exceptional interpersonal and customer service skills with a focus on guest satisfaction.
• Strong problem-solving abilities and sound judgment, especially when resolving guest concerns or de-escalating situations.
• Excellent verbal, written, and oral communication skills.
• Strong skills with the ability to take direction, execute tasks efficiently, and support team goals.
• Positive, team-oriented attitude with a commitment to professionalism and collaboration.

Responsibilities

• Warmly greet and welcome all guests upon arrival, ensuring a positive first impression.
• Assist guests by scanning their tickets upon entry and ushering them to their assigned seats.
• Engage guests in a friendly and professional manner to create an enjoyable experience.
• Ensure all guests adhere to the Fan Code of Conduct and venue policies.
• Provide accurate directions, event information, and general assistance as needed.
• Escort guests safely to and from their seating locations using proper wheelchair handling procedures.
• Communicate courteously with guests regarding wait times or assistance requests.
• Follow radio etiquette and return wheelchairs promptly after each use.
• Provide coverage for teammates during scheduled breaks and maintain area awareness.
• Communicate effectively with supervisors and team members to ensure smooth event operations.
• Uphold all company policies, including access control, guest service, and safety standards.
• Ensure a well-groomed and professional appearance is maintained throughout all scheduled work hours.
• Maintain a courteous and helpful demeanor at all times.
• Perform other duties as assigned to support the Guest Experience department and overall event success.
• Manage access control for multiple premium spaces.
• Affix wristbands, scan tickets, and monitor for unauthorized access.
• Support post-event social periods in designated premium areas when applicable.
• Provide a clean and safe environment for all guests.
• Keep aisles, vomitories, and entryways clear for guest safety.
• Operate venue elevators safely and courteously during events and games.
• Report maintenance, cleanliness, or safety concerns promptly to a supervisor.
• Follow all venue safety, accessibility, and emergency response procedures.

Job description

Job Summary

The Guest Experience Attendant plays a vital role in ensuring every guest enjoys a safe, clean, and memorable experience. This position embodies Vinik Sports Group’s commitment to World Class Service by creating a welcoming environment and delivering exceptional hospitality at every event. Whether assisting guests in premium spaces, scanning tickets, providing wheelchair escorts, or serving as an usher throughout the venue, the Guest Experience Attendant is a front-line representative of VSG’s dedication to excellence — ensuring all visitors have a positive and engaging experience, regardless of the team, show, or performance taking place.

Essential Duties and Game/Event Responsibilities

• Warmly greet and welcome all guests upon arrival, ensuring a positive first impression.
• Assist guests by scanning their tickets upon entry and ushering them to their assigned seats.
• Engage guests in a friendly and professional manner to create an enjoyable experience.
• Ensure all guests adhere to the Fan Code of Conduct and venue policies.
• Provide accurate directions, event information, and general assistance as needed.
• Escort guests safely to and from their seating locations using proper wheelchair handling procedures.
• Communicate courteously with guests regarding wait times or assistance requests.
• Follow radio etiquette and return wheelchairs promptly after each use.
• Provide coverage for teammates during scheduled breaks and maintain area awareness.
• Communicate effectively with supervisors and team members to ensure smooth event operations.
• Uphold all company policies, including access control, guest service, and safety standards.
• Ensure a well-groomed and professional appearance is maintained throughout all scheduled work hours.
• Maintain a courteous and helpful demeanor at all times.
• Perform other duties as assigned to support the Guest Experience department and overall event success.
• Manage access control for multiple premium spaces.
• Affix wristbands, scan tickets, and monitor for unauthorized access.
• Support post-event social periods in designated premium areas when applicable.

Safety, Cleanliness & Event Operations

• Provide a clean and safe environment for all guests.
• Keep aisles, vomitories, and entryways clear for guest safety.
• Operate venue elevators safely and courteously during events and games.
• Report maintenance, cleanliness, or safety concerns promptly to a supervisor.
• Follow all venue safety, accessibility, and emergency response procedures.

Qualifications

• Six months previous experience in guest services, hospitality, event operations, or a related field preferred.
• Exceptional interpersonal and customer service skills with a focus on guest satisfaction.
• Strong problem-solving abilities and sound judgment, especially when resolving guest concerns or de-escalating situations.
• Excellent verbal, written, and oral communication skills.
• Strong skills with the ability to take direction, execute tasks efficiently, and support team goals.
• Positive, team-oriented attitude with a commitment to professionalism and collaboration.
• Ability to remain calm, focused, and composed in fast-paced or high-pressure environments.

Working Conditions

• Must be able to stand on feet for extended periods, walk long distances, and climb stairs as required.
• Must be able to communicate clearly and effectively in the English language.
• Ability to work in environments that may become crowded with guests, equipment, and event staff.
• Comfortable working around special effects including, but not limited to haze, strobe lights, lasers, and similar production elements.
• Ability to perform duties in loud or high-energy environments.
• Must be able to lift and carry items weighing up to 50 pounds.
• Ability to walk up to 0.5 miles to and from designated employee parking areas, including during high-traffic periods and in varying weather conditions.
• Must have the flexibility to work long hours, nights, weekends, and holidays as required by the event schedule.
• Ability to work in varied temperature conditions, both indoors and outdoors, including hot or cold environments.
• Must be able to work comfortably at high heights.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Overview

Vinik Sports Group (VSG) is an entity established by Jeff Vinik to manage the three-time Stanley Cup Champion Tampa Bay Lightning (2004, 2020, 2021) of the National Hockey League and hold the leasehold rights to Benchmark International Arena, the 19,092-seat downtown Tampa home in which the team plays its games. The venue opened in 1996 and became Benchmark International Arena in August 2025 when the global mergers and acquisitions firm, Benchmark International, partnered with Vinik and the Lightning. Since 2010, Vinik has led a complete brand and business transformation of the Lightning and the arena, featuring a mostly private renovation of the publicly owned facility. Doug Ostrover and Marc Lipschultz joined the expanded ownership group of Vinik Sports Group in 2024, alongside Arctos, which initially joined in 2021. In addition to owning the Lightning and managing Benchmark International Arena, Vinik Sports Group, through TBSE, manages the Yuengling Center on the campus at the University of South Florida.

Website VinikSportsGroup.com