Retail Associate

TB Sports Retail, LLC; Town of Florida (NY); On-site; USD 16,531 - 27,552; Full time

Job summary

Vinik Sports Group in Tampa is seeking hospitality-driven retail team members to deliver world-class plus service to Tampa Bay Lightning and event fans at Benchmark International Arena. You will welcome guests, assist with purchases at POS, and support merchandising during games.

Join a fast-paced, fan-focused environment where teamwork, reliability, and a friendly, energetic attitude help create memorable game-day experiences.

Qualifications

• Must be 18 years old with high school diploma or GED required.
• Pre-employment background check screening.
• Experience in retail or sales preferred, cash handling skills preferred.
• Ability to learn inventory knowledge to assist guests and upsell products.
• Provide a fun and professional environment for fans.
• Outgoing personality and desire to provide world-class plus service.
• Ability to work independently and in a fast-paced environment.
• Exceptional accuracy when using POS systems.

Responsibilities

• Greet fans and provide world-class plus service.
• Assist fans with retail purchases through POS systems.
• Assist with stocking retail merchandise on sales floor.
• Replenish merchandise on displays/shelves during and after games.
• Assist with inventory of merchandise.
• Work in different functions of retail or event types as needed.

Skills

Customer service

Cash handling

POS systems

Inventory knowledge

Team player

Stand for long periods

Education

High school diploma or GED

Tools

POS software

Job description

Job Summary

We are currently recruiting people who share a passion for hockey and will strive to provide world-class plus service to Tampa Bay Lightning and Concert/Event fans at Benchmark International Arena. Be a part of the Team behind the Teams and work in a fun, exciting game day environment with the Retail Team.

Essential Duties and Responsibilities

• Greet fans and provide world-class plus service
• Assist fans with retail purchases through Point of Sale (POS) systems
• Assist with stocking retail merchandise on sales floor
• Assist with replenishing retail merchandise on displays/shelves during and after games
• Assist with inventory of merchandise
• May be assigned to work in different functions of retail or event types as needed, including e-commerce, hockey games, concerts, warehouse, etc.

Qualifications

• Must be 18 years old with high school diploma or GED required
• Must successfully complete pre-employment background check screening
• Experience working in retail or sales preferred, cash handling skills preferred
• Ability to learn and retain inventory knowledge so that you will be able to assist guests looking for certain products and utilize knowledge to up sell retail products
• Ability to provide a fun and professional environment for fans
• Outgoing personality and desire to provide world-class plus service to fans
• Ability to work independently and responsibly in a fast-paced environment
• Exceptional accuracy when using Point of Sale (POS) systems

Working Conditions

• Must be able to stand on feet for long periods of time, walk long distances and climb stairs
• Must be able to communicate clearly and concisely in the English language
• Must be able to work in areas that can become crowded with equipment and/or people
• Must be able to work comfortably around special effects including, but not limited to: haze, strobe lights, lasers, etc.
• Must be able to work in loud environments
• Must be able to lift and carry up to 25lbs
• Must be able to walk up to 0.5 miles to and from designated employee parking areas, including in varying earther conditions and during high-traffic event times
• Must have the ability to work a flexible schedule including long hours, nights, weekends, and holidays
• Must be able to work in cold/hot indoor and outdoor temperatures

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Overview

Vinik Sports Group (VSG) is an entity established by Jeff Vinik to manage the three-time Stanley Cup Champion Tampa Bay Lightning (2004, 2020, 2021) of the National Hockey League and hold the leasehold rights to Benchmark International Arena, the 19,092-seat downtown Tampa home in which the team plays its games. The venue opened in 1996 and became Benchmark International Arena in August 2025 when the global mergers and acquisitions firm, Benchmark International, partnered with Vinik and the Lightning. Since 2010, Vinik has led a complete brand and business transformation of the Lightning and the arena, featuring a mostly private renovation of the publicly owned facility. Doug Ostrover and Marc Lipschultz joined the expanded ownership group of Vinik Sports Group in 2024, alongside Arctos, which initially joined in 2021. In addition to owning the Lightning and managing Benchmark International Arena, Vinik Sports Group, through TBSE, manages the Yuengling Center on the campus at the University of South Florida.

Website VinikSportsGroup.com