Retail Associate: Elevate Customer Experience & Store Ops

Ross Stores; California (MO); On-site; USD 23,000 - 28,000; Full time

Job summary

Ross Stores is seeking a Retail Associate to ensure customers have a positive shopping experience. You will greet customers, assist with merchandise, handle transactions, and help maintain a clean, organized store atmosphere while upholding Ross standards on safety and service.

You will be expected to engage with customers, protect assets, and represent the Ross brand daily. The role emphasizes friendliness, attentiveness, teamwork, and adherence to store policies, with responsibilities spanning

Qualifications

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Responsibilities

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone.
• Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times.
• Assists Customers in any way necessary – is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner.
• Provides prompt and efficient responses to Customers at all times. Responds to Customer Service calls immediately.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the front-end, sales floor and restrooms to help maintain merchandise, customer and Team areas.
• Maintains a professional appearance and adheres to the Company’s dress code at all times.

Skills

Communication

Math

Job description

Ross Stores is seeking a Retail Associate to ensure customers have a positive shopping experience. You will greet customers, assist with merchandise, handle transactions, and help maintain a clean, organized store atmosphere while upholding Ross standards on safety and service.

You will be expected to engage with customers, protect assets, and represent the Ross brand daily. The role emphasizes friendliness, attentiveness, teamwork, and adherence to store policies, with responsibilities spanning