Retail Associate: Customer Service & Merchandising

Ross Stores; Ormond Beach (FL); On-site; USD 24,000 - 36,000; Full time

Job summary

Ross Stores in Ormond Beach, FL is seeking a Retail Associate to assist Customers and maintain store presentation, ensuring a positive shopping experience. You will greet customers, answer questions, and help with merchandise while upholding safety and cleanliness standards.

The role emphasizes friendly, respectful interactions with Customers and team members, adherence to dress code, and efficient completion of in-store tasks to support daily store operations.

Qualifications

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Responsibilities

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone.
• Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times.
• Assists Customers in any way necessary – is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner.
• Provides prompt and efficient responses to Customers at all times. Responds to Customer Service calls immediately.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the front-end, sales floor and restrooms to help maintain merchandise, customer and Team areas.
• Maintains a professional appearance and adheres to the Company’s dress code at all times.

Skills

Customer communication

Math skills

Job description

Ross Stores in Ormond Beach, FL is seeking a Retail Associate to assist Customers and maintain store presentation, ensuring a positive shopping experience. You will greet customers, answer questions, and help with merchandise while upholding safety and cleanliness standards.

The role emphasizes friendly, respectful interactions with Customers and team members, adherence to dress code, and efficient completion of in-store tasks to support daily store operations.