Retail Associate: Customer Experience & Store Care

The TJX Companies, Inc.; Pasadena (CA); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

EAP

401(k) contributions

Credit union

Referral bonuses

Job summary

The TJX Companies, Inc. in Pasadena, CA is hiring a Retail Associate at HomeGoods to deliver an outstanding customer experience, maintain store standards, and support diverse operating areas.

You will ring sales, assist customers, and participate in merchandising and loss-prevention efforts. Ideal candidates excel in customer service, communication, and teamwork, with a willingness to adapt to a flexible schedule and multi-task in a fast-paced environment.

Qualifications

• Excellent customer service skills.
• Ability to work a flexible schedule.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Ability to lift heavy objects.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Flexible scheduling

Communication

Attention to detail

Multitasking

Lifting ability

Job description

The TJX Companies, Inc. in Pasadena, CA is hiring a Retail Associate at HomeGoods to deliver an outstanding customer experience, maintain store standards, and support diverse operating areas.

You will ring sales, assist customers, and participate in merchandising and loss-prevention efforts. Ideal candidates excel in customer service, communication, and teamwork, with a willingness to adapt to a flexible schedule and multi-task in a fast-paced environment.