Retail Associate — Customer Experience Specialist

The TJX Companies, Inc.; Roanoke (VA); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

EAP

401(k) contributions

Credit union

Referral bonuses

Health care benefits

Paid leave

Discounts (cell phone, pet, etc.)

Job summary

The TJX Companies, Inc. in Roanoke, VA seeks a retail associate at TJ Maxx to deliver friendly, efficient service and keep the store clean and organized. You will engage customers, ring purchases, and promote loyalty programs in a fast-paced off-price retail setting.

You will support store operations, assist in merchandising, uphold safety and loss prevention standards, and contribute to a positive team culture. The role offers flexible scheduling and a competitive benefits package.

Qualifications

• Excellent customer service skills.
• Ability to work a flexible schedule.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Ability to respond to changes and unexpected situations.
• Capable of lifting heavy objects with or without accommodation.
• Works well with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned

Skills

Customer service

Flexible schedule

Communication skills

Multi-tasking

Adaptability

Teamwork

Retail experience

Job description

The TJX Companies, Inc. in Roanoke, VA seeks a retail associate at TJ Maxx to deliver friendly, efficient service and keep the store clean and organized. You will engage customers, ring purchases, and promote loyalty programs in a fast-paced off-price retail setting.

You will support store operations, assist in merchandising, uphold safety and loss prevention standards, and contribute to a positive team culture. The role offers flexible scheduling and a competitive benefits package.