Retail Associate — Customer Experience & Merchandising

Ross Stores, Inc.; Tustin (CA); On-site; USD 23,000 - 25,000; Full time

Job summary

Ross Stores, Inc. is seeking a Retail Associate to greet customers, assist with merchandise, and maintain a clean, secure, and well-organized store environment. You will engage with customers professionally, follow cash handling and loss prevention procedures, and help ensure a positive shopping experience.

The role emphasizes safety, teamwork, and adherence to company standards while delivering excellent service in a fast-paced retail setting.

Qualifications

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Responsibilities

• Maintains safety on the sales floor and corrects unsafe conditions or practices.
• Greets Customers by making eye contact, smiles, and assists with merchandise and questions.
• Responds to Customer service calls promptly and handles issues in a courteous manner.
• Represents and supports the Ross brand at all times.
• Maintains cleanliness and merchandise presentation per company standards.
• Follows MOS policies, cash handling procedures, and loss prevention practices.

Skills

Customer communication

Math skills

Job description

Ross Stores, Inc. is seeking a Retail Associate to greet customers, assist with merchandise, and maintain a clean, secure, and well-organized store environment. You will engage with customers professionally, follow cash handling and loss prevention procedures, and help ensure a positive shopping experience.

The role emphasizes safety, teamwork, and adherence to company standards while delivering excellent service in a fast-paced retail setting.