Retail Associate — Customer Experience & Framing Expert

Michaels of Canada; Sarasota (FL); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

401(k) with employer match

Health, dental, and vision coverage

Employee discounts

Tuition assistance

Flexible spending accounts

Job summary

Michaels is hiring for a Store Associate in Sarasota, FL. You will deliver friendly customer service, help shoppers locate items, and support inline operations including checkout, truck unloading, stocking, and planogram maintenance.

You will promote the Michaels Rewards program, enroll customers, and participate in omnichannel processes like Buy Online Pick Up In Store and Ship From Store, while supporting safety and shrink programs and ensuring a well-merchandised, in-stock store.

Qualifications

• Retail and/or customer service experience preferred

Responsibilities

• Deliver friendly customer service, help customers shop our store, and find what they're looking for
• Ensure a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production
• Other duties as assigned

Skills

Customer service

Cash handling

Job description

Michaels is hiring for a Store Associate in Sarasota, FL. You will deliver friendly customer service, help shoppers locate items, and support inline operations including checkout, truck unloading, stocking, and planogram maintenance.

You will promote the Michaels Rewards program, enroll customers, and participate in omnichannel processes like Buy Online Pick Up In Store and Ship From Store, while supporting safety and shrink programs and ensuring a well-merchandised, in-stock store.