Retail Associate - Customer Experience & Discounts

The TJX Companies, Inc.; Springfield (OR); On-site; USD 44,557,000 - 45,990,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Medical insurance

Paid holidays

Job summary

Marshalls, part of The TJX Companies, invites you to join our team in Springfield, OR. You will deliver a highly satisfying customer experience, while assisting in maintaining a clean and organized store environment and supporting merchandising and loss prevention standards.

You may be cross-trained to assist in multiple areas of the store to meet business needs. A strong customer service mindset, multi-tasking ability, and flexibility in scheduling are essential for success.

Qualifications

• Excellent customer service skills.
• Able to work flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond to changes in direction or unexpected situations.

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Flexible schedule

Communication

Multi-tasking

Job description

Marshalls, part of The TJX Companies, invites you to join our team in Springfield, OR. You will deliver a highly satisfying customer experience, while assisting in maintaining a clean and organized store environment and supporting merchandising and loss prevention standards.

You may be cross-trained to assist in multiple areas of the store to meet business needs. A strong customer service mindset, multi-tasking ability, and flexibility in scheduling are essential for success.