Retail Associate — Customer Experience Champion

JD Sports Fashion PLC; Indianapolis (IN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Retirement plans

Employee discounts

Career growth

DEI initiatives

Job summary

JD Finish Line in Indianapolis, IN, is seeking an Associate to support daily store operations and deliver outstanding customer experiences. You will influence customer satisfaction, assist with merchandising, and contribute to achieving sales goals in a dynamic retail environment.

The role requires flexible availability, strong communication, and a willingness to learn. Join a team committed to growth, diversity, and providing excellent service to every guest.

Qualifications

• Experience in retail or similar role with a track record of achieving sales targets is preferred.
• Deliver outstanding customer service and create memorable shopping experiences.
• Strong communication and collaboration skills; ability to multitask in a fast-paced environment.
• Willingness to work flexible hours, including weekends and holidays.
• Basic math skills and familiarity with POS systems.

Responsibilities

• Create an exceptional shopping experience by addressing customer needs, resolving issues, and ensuring high standards of customer service.
• Drive store sales and profitability through effective merchandise management, promotional strategies, and achieving sales targets.
• Take part in daily operations including inventory management, visual merchandising, shipment workflow, order fulfillment and store maintenance. Ensure compliance with company policies, procedures, and health & safety regulations.
• Work collaboratively with team members to achieve store sales and operational goals. Adhere to store policies and procedures, including health and safety regulations.
• Additional duties and projects as required.

Skills

Retail experience

Customer service

Cash handling

Team player

Tools

POS systems

Job description

JD Finish Line in Indianapolis, IN, is seeking an Associate to support daily store operations and deliver outstanding customer experiences. You will influence customer satisfaction, assist with merchandising, and contribute to achieving sales goals in a dynamic retail environment.

The role requires flexible availability, strong communication, and a willingness to learn. Join a team committed to growth, diversity, and providing excellent service to every guest.