RETAIL ASSOCIATE (94000243)

Health & Hospital Corporation; Indianapolis (IN); On-site; USD 17,000 - 21,000; Part time

Job summary

Eskenazi Health in Indianapolis is seeking a part-time Retail Associate to deliver exceptional guest service in a busy hospital retail setting.

You will ring up orders using Micros POS, handle cash and card transactions, apply discounts, and maintain clean, well-stocked merchandise. Knowledge of menus, food safety, and teamwork are essential as you support online order deliveries and event coverage.

Qualifications

• High School Diploma or GED required.
• Minimum of one year general work experience.
• Ability to read, write and understand English.
• Strong interpersonal and teamwork skills.
• Knowledge of safe food handling practices and infection control policies.

Responsibilities

• Provide excellent customer service at all times and maintain a calm, professional demeanor.
• Proficiently ring up orders with Micros POS and handle cash/credit transactions accurately.
• Maintain sanitation and proper labeling per health regulations and department policy.
• Know menu options and guide guests to enhance their shopping experience.
• Assist with online order deliveries and basic food preparation as needed.
• Complete side work, stocking, and assist in other areas during shifts.
• Contribute during events and ensure merchandise is well merchandised and priced.

Skills

Customer service

Teamwork

Communication

Interpersonal skills

English literacy

Food safety

Education

High School Diploma or GED

Tools

Micros POS

Job description

Division:Eskenazi Health

Sub-Division: Hospital

Schedule: Part Time

Shift: Varied

Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis.

FLSA Status

Nonexempt

Job Role Summary

The Retail Associate provides excellent customer service to all guests while maintaining compliance with Indiana State Department of Health regulations and department policy and procedures.

Essential Functions and Responsibilities

• Delivers excellent customer service at all times and works as a team member to provide the most efficient service to guests. Maintains a calm and professional demeanor during periods of high volume to promote a positive guest experience and stable working environment.
• Proficiency in the Micros POS system to ring up orders and cash out guests. Responsible for accurately entering cash and credit card transactions; applying discounts, coupons and promotions appropriately and is accountable for any drawer imbalances per department policy 400-7.1 “Cash Register Variance”.
• Maintains appropriate sanitation levels in the work area in compliance with Indiana State Department of Health and Marion County Health Department regulations (proper labelling, FIFO and hand washing)
• Possesses knowledge of menus in retail operations; verbalizes the menu options to guests and guides their experience to sell product
• Assists with the delivery of online orders around the main Eskenazi Health campus. Checks orders for accuracy and completes deliveries in a timely manner.
• Assists with basic food preparation and possesses knowledge of food safety
• Completes side work at the beginning and end of shift as assigned including but not limited to cleaning duties, food prep, stocking and assisting in other areas of the operation as needed.
• Works as a food handler during special events and in satellite retail operations as needed
• Maintains assigned retail area in a way that is appealing to customers; ensuring product is merchandised well, stocked fully, rotated and priced appropriately

Job Requirements

• High School Diploma or equivalent (GED)
• Minimum of one year of general work experience or currently enrolled in a higher education institution

Knowledge, Skills & Abilities

• Ability to read, write and understand English
• Ability to learn quickly
• Strong interpersonal skills
• Ability to work as part of a team and build positive relationships
• Demonstrates proper use of equipment
• Follows infection control policies and procedures
• Knowledge of safe food handling practices
• Ability to handle complaints professionally
• Ability to communicate effectively in a professional, courteous manner with food service personnel and other hospital staff

Accredited by The Joint Commission and named as one of Indiana’s best employers by Forbes magazine for two consecutive years and the top hospital in the state for community benefit by the Lown Institute, Eskenazi Health’s programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city’s primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the first verified adult burn center in Indiana and Sandra Eskenazi Mental Health Center, the first community mental health center in Indiana, just to name a few.