Health Center Clerk

Eskenazi Health; Indianapolis (IN); On-site; USD 17,000 - 25,000; Full time

Job summary

Eskenazi Health is seeking a full-time Check-Out Clerk to support patient flow in a busy health center in Indianapolis. The role involves checking out patients, scheduling follow-ups, and coordinating referrals, with emphasis on accurate data entry and patient communication.

Candidates should have a High School Diploma or GED and prefer at least one year of healthcare experience. Bilingual English/Spanish skills are a plus, and competency in EHR systems is expected.

Qualifications

• High School Diploma or GED required.
• At least one year of experience in a healthcare setting preferred.
• Pass annual competency exams as required.
• Spanish and English proficiency preferred.

Responsibilities

• Check-out patients and ensure accurate data entry and billing information.
• Assist with pre-visit planning and scheduling of follow-up and referral appointments.
• Admit, schedule, and coordinate patient flow to minimize no-shows and maximize access.
• Maintain patient records and ensure information is complete for follow-up visits.
• Communicate effectively with patients, families, and care teams to promote teamwork.

Skills

Patient service

Verbal and written communication

Teamwork

Microsoft Office

Bilingual English/Spanish (preferred)

Education

High School Diploma or GED

Tools

EHR software

Job description

Division:Eskenazi Health Sub-Division: FQHC Req ID: 26982 Schedule: Full Time Shift: Days

Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis.

FLSA Status NonexemptJob Role Summary The Check-Out Clerk performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the health center setting.

Essential Functions and Responsibilities

• Proactively contributes to Eskenazi Health's mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County.
• Models Eskenazi Health values
• Performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the health center setting
• Adapts activities/behaviors to reflect and ensure customer service appropriate to the age of the patients served (i.e. pediatric, preschool, school-age, adolescent, adult, geriatric)
• Assists with pre-visit planning and robust calls to patients to minimize patient no shows and maximize access.
• Assists with arriving patients in electronic health record (EHR)
• Schedules follow-up appointments.
• Schedules/facilitates scheduling referral appointments.
• Checks-out patients.
• Ensures all paperwork is complete and patients have all information needed for any follow-up visits.
• Establishes priorities, meets deadlines, follows written and verbal instructions
• Knowledge of patient scheduling procedures
• Accountability for accuracy of data collected and entered into systems
• Communicates effectively and maintains a positive working relationship with patients, families, leadership and coworkers to promote teamwork and positive image of Eskenazi Health Services
• Maintain work effectiveness in a setting with a high volume of patient activity and frequent interruptions.

Job Requirements

• High School Diploma or equivalent (GED); required
• At least one year of experience in a healthcare setting preferred.
• Successful completion of required EHR classes.
• Pass annual competency exams as required
• Medical terminology, ICD-10/CPT coding and billing experience preferred.
• Maintain 95% accuracy on data audits
• Spanish and English proficiency preferred.

Knowledge, Skills & Abilities

• Exceptional patient customer service and interviewing skills with the ability to use age appropriate communications
• Excellent verbal and written communication skills
• Positive interpersonal skills with the ability to achieve outcomes with patients/families and ability to work as part of a team
• Professional in both appearance and approach.
• Proficient in computer skills including Microsoft Office, i.e. Excel, Word, and PowerPoint software products and other standard office equipment
• Excellent organizational skills
• Must be goal oriented, capable of completing task within a given time frame, including overcoming any barriers that arise
• Self-starter with strong problem solving skills
  • Ability to interact with patients and other members of the public and care team with patience, courtesy and professionalism, both in person and on the telephone.

  Accredited by The Joint Commission and named as one of Indiana's best employers by Forbes magazine for two consecutive years and the top hospital in the state for community benefit by the Lown Institute, Eskenazi Health's programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city's primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the first verified adult burn center in Indiana and Sandra Eskenazi Mental Health Center, the first community mental health center in Indiana, just to name a few.

  Nearest Major Market: Indianapolis