Health Center Clerk

Marion County Public Health Department; Indianapolis (IN); On-site; USD 21,000 - 30,000; Full time

Job summary

Eskenazi Health is seeking a Check-Out Clerk to support efficient patient flow at the health center. You will perform a variety of clerical and patient service duties, schedule follow-ups and referrals, and ensure accurate data entry in the EHR system. The role requires strong customer service, clear communication, and the ability to handle high patient volume with professionalism.

The position is full-time, Days shift, nonexempt under FLSA, serving the Marion County community in Indianapolis.

Qualifications

• High School Diploma or GED required.
• Healthcare setting experience preferred.
• Successful completion of required EHR classes.
• Spanish and English proficiency preferred.

Responsibilities

• Proactively contributes to Eskenazi Health’s mission of advocacy, care, teaching and service.
• Performs clerical and patient service duties to maintain efficient health center operations.
• Adapts communication to age-specific needs of patients (pediatric to geriatric).
• Assists with pre-visit planning and calls to reduce no-shows and improve access.
• Check-outs patients and ensures complete paperwork for follow-up visits.
• Schedules follow-up and referral appointments and manages patient flow.
• Maintains data accuracy in electronic systems and supports teamwork.

Skills

Patient service

Verbal & written communication

Interpersonal skills

Professionalism

MS Office proficiency

Organization

Problem solving

Patient interaction

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

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Q

Why Eskenazi Health?

We asked Christia , Chief Human Resources Officer: Q Why Eskenazi Health? Employee Q&A

We asked Dawn, CEO - Eskenazi Health Center:

Q

What do you enjoy most about your role with Eskenazi Health Primary Care and working with the community?

We asked Dawn, CEO - Eskenazi Health Center: Q What do you enjoy most about your role with Eskenazi Health Primary Care and working with the community? Employee Q&A

Date: Oct 21, 2026

Location: Indianapolis, IN, US, 46202

Organization: HHC

Sub-Division:FQHC

Schedule:Full Time

Shift:Days

Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis.

FLSA Status

Nonexempt

Job Role Summary

The Check-Out Clerk performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the health center setting.

Essential Functions and Responsibilities

• Proactively contributes to Eskenazi Health’s mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County. Models Eskenazi Health values
• Performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the health center setting
• Adapts activities/behaviors to reflect and ensure customer service appropriate to the age of the patients served (i.e. pediatric, preschool, school-age, adolescent, adult, geriatric)
• Assists with pre-visit planning and robust calls to patients to minimize patient no shows and maximize access.
• Assists with arriving patients in electronic health record (EHR)
• Schedules follow-up appointments.
• Schedules/facilitates scheduling referral appointments.
• Checks-out patients.
• Ensures all paperwork is complete and patients have all information needed for any follow-up visits.
• Establishes priorities, meets deadlines, follows written and verbal instructions
• Knowledge of patient scheduling procedures
• Accountability for accuracy of data collected and entered into systems
• Communicates effectively and maintains a positive working relationship with patients, families, leadership and coworkers to promote teamwork and positive image of Eskenazi Health Services
• Maintain work effectiveness in a setting with a high volume of patient activity and frequent interruptions.

Job Requirements

• High School Diploma or equivalent (GED); required
• At least one year of experience in a healthcare setting preferred.
• Successful completion of required EHR classes.
• Pass annual competency exams as required
• Medical terminology, ICD-10/CPT coding and billing experience preferred.
• Maintain 95% accuracy on data audits
• Spanish and English proficiency preferred.

Knowledge, Skills & Abilities

• Exceptional patient customer service and interviewing skills with the ability to use age appropriate communications
• Excellent verbal and written communication skills
• Positive interpersonal skills with the ability to achieve outcomes with patients/families and ability to work as part of a team
• Professional in both appearance and approach.
• Proficient in computer skills including Microsoft Office, i.e. Excel, Word, and PowerPoint software products and other standard office equipment
• Excellent organizational skills
• Must be goal oriented, capable of completing task within a given time frame, including overcoming any barriers that arise
• Self-starter with strong problem solving skills
• Ability to interact with patients and other members of the public and care team with patience, courtesy and professionalism, both in person and on the telephone.

Accredited by The Joint Commission and named as one of Indiana’s best employers by Forbes magazine for two consecutive years and the top hospital in the state for community benefit by the Lown Institute , Eskenazi Health’s programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city’s primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the first verified adult burn center in Indiana and Sandra Eskenazi Mental Health Center, the first community mental health center in Indiana, just to name a few.