Retail Associate

Serena & Lily; Wainscott (NY); Presencial; USD 36.000 - 41.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Monthly team incentive

Competitive hourly rate

Descripción de la vacante

Serena & Lily in the Hamptons is seeking a Part-time Associate/Design Advisor for the Storefront. You will deliver a best-in-class client experience, blending sales excellence with design guidance in a brand-driven environment.

Responsibilities include offering design advice, product knowledge, and virtual design appointments, while maintaining on-brand merchandising and a welcoming store floor. The role emphasizes service, relationships, and a home design mindset.

Formación

• 1 year of retail or relevant sales experience in interiors/home furnishings.
• Excellent communication skills and client service.
• Ability to sell using product knowledge and design inspiration.
• Comfort using a MacBook for web, email, and Zoom; 2D/3-D rendering a plus.
• Willingness to work varied hours, weekends and holidays.

Responsabilidades

• Embody and operate by the Serena & Lily Brand Ethos (Innovation, Style, Integrity, Optimism, Expressiveness, Confidence, Courtesy & Appreciation).
• Acts as brand steward in interactions with Clients, Designers, Vendors and Co-workers.
• Create a warm, welcoming, on-brand client experience.
• Provide relevant design advice, product knowledge and product recommendations in-store and via virtual design appointments to contribute to brand sales goals.
• Resolve client needs quickly through swift communication and partnership from leadership.
• Drive customer retention and loyalty through order and quote follow-up.
• Assist in receipt of shipments, transfers, and merchandising; ensure selling floor is presented to brand standards.
• Proactively engage with S&L leads including Trade Program members for enhanced customer experience.
• Other tasks assigned by Leadership.

Conocimientos

Retail experience

Communication

Sales ability

Team player

MacBook proficiency

Herramientas

MacBook proficiency

Descripción del empleo

Serena & Lily, lifestyle and home furnishings brand, is seeking a Part-time Associate/Design Advisor for the Hamptons Storefront. Design Shop Advisors are responsible for creating a best-in-class client experience through a superior commitment to sales and service. This is a wonderful opportunity to work in a customer focused and design driven environment. The ideal candidate will act as a brand steward, and enjoy cultivating relationships with clients through exceptional service and design support.

RESPONSIBILITIES:

• Embody and operate by the Serena & Lily Brand Ethos (Innovation, Style, Integrity, Optimism, Expressiveness, Confidence, Courtesy & Appreciation)
• Acts as brand steward in all interactions with Clients, Designers, Vendors and Co- workers
• Create a warm, welcoming, inspiring on brand client experience
• Provide relevant design advice, product knowledge and product recommendations both in store and through virtual design appointments to ultimately contribute to brand sales goals
• Resolve client needs quickly through swift communication and partnership from leadership
• Drive customer retention and loyalty through order and quote follow up
• Assist in receipt of shipments, transfers, as well as merchandising; ensure selling floor is adequately presented and stocked to brand standard
• Proactively clientele using S&L leads to provide an enhanced customer experience for all customers including members of our Trade Program
• Other tasks assigned by Leadership

QUALIFICATIONS:

• 1 year of retail or relevant sales experience in interiors/home furnishings, relevant retail brand or client service industry
• Excellent communication skills, willingness to engage with clients
• Proven ability to deliver excellent on brand client service standard and ability to demonstrate best practices
• Proven ability to sell, utilizing product knowledge, brand inspiration and design/décor
• Ability to use a MacBook for web navigation, email and Zoom, 2 and 3-D rendering experience a plus
• A passion for the home design and ensuring an outstanding customer experience
• Willingness to ask questions and seek solutions; a self starter
• Ability to work in a team environment
• Strong sense of personal style

Essential Physical Requirements:

• Ability to process information and merchandise through computer system and POS system.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.
• Ability to operate and use all equipment necessary to run the store.
• Ability to climb ladders.
• Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds.
• Ability to work varied hours/days to as well as weekends and holidays

COMPENSATION:

• $26-30/hr depending on experience. This range represents the low and high end of the anticipated base salary range for this role. The actual base pay is dependent upon many factors, such as: experience, education, and skills.
• Additionally, this role is eligible for a monthly team based incentive.