In-Store Design & Style Advisor

Serena & Lily; Town of Florida (NY); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k plan

Paid holidays

Paid time off

Team-based incentive

Job summary

Serena & Lily is seeking Associates/Design Advisors for the Palm Beach, FL Storefront. The role focuses on delivering a best-in-class client experience through sales and service, acting as a brand steward and building relationships with clients through design support.

Full-time hours with weekends and some holidays; benefits and perks included. You will advise on products, provide design support, assist with shipments and merchandising, and contribute to store sales goals while upholding the

Qualifications

• 1 year of retail or relevant sales experience in interiors/home furnishings, relevant retail brand or client service industry
• Excellent communication skills, willingness to engage with clients
• Proven ability to deliver excellent on brand client service standard and ability to demonstrate best practices
• Proven ability to sell, utilizing product knowledge, brand inspiration and design/décor
• Ability to use a MacBook for web navigation, email and Zoom, 2 and 3-D rendering experience a plus
• A passion for the home design and ensuring an outstanding customer experience
• Willingness to ask questions and seek solutions; a self starter
• Ability to work in a team environment
• Strong sense of personal style

Responsibilities

• Embody and operate by the Serena & Lily Brand Ethos (Innovation, Style, Integrity, Optimism, Expressiveness, Confidence, Courtesy & Appreciation)
• Acts as brand steward in all interactions with Clients, Designers, Vendors and Co- workers
• Create a warm, welcoming, inspiring on brand client experience
• Provide relevant design advice, product knowledge and product recommendations both in store and through virtual design appointments to ultimately contribute to brand sales goals
• Resolve client needs quickly through swift communication and partnership from leadership
• Drive customer retention and loyalty through order and quote follow up
• Assist in receipt of shipments, transfers, as well as merchandising; ensure selling floor is adequately presented and stocked to brand standard
• Proactively clientele using S&L leads to provide an enhanced customer experience for all customers including members of our Trade Program
• Other tasks assigned by Leadership

Skills

Retail sales experience

Excellent communication

Brand-aligned service

Product knowledge

Design/décor sense

MacBook proficiency

Team player

Willingness to ask questions

Selling through design advice

Job description

Serena & Lily is seeking Associates/Design Advisors for the Palm Beach, FL Storefront. The role focuses on delivering a best-in-class client experience through sales and service, acting as a brand steward and building relationships with clients through design support.

Full-time hours with weekends and some holidays; benefits and perks included. You will advise on products, provide design support, assist with shipments and merchandising, and contribute to store sales goals while upholding the