Retail Associate

Serena & Lily; Palo Alto (CA); Presencial; USD 33.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision

Life insurance

401k plan

PTO 14 days + 7 holidays

Monthly team incentive

Descripción de la vacante

Serena & Lily, a lifestyle and home furnishings brand, seeks Associates/Design Advisors for our Palo Alto, CA storefront. You’ll create a best-in-class client experience through sales and service, acting as brand steward and cultivating client relationships with exceptional design-focused support.

The role is full-time with weekends and some summer holidays. We offer a generous benefits package, 401k eligibility, PTO, and a team-based incentive program.

Formación

• 1 year of retail or design-related sales experience.
• Excellent communication and willingness to engage with clients.
• Ability to sell using product knowledge and design inspiration.
• Proficient with MacBook for web, email and Zoom.

Responsabilidades

• Create a warm, on-brand client experience in-store and virtually.
• Provide design advice, product knowledge, and recommendations to drive sales.
• Resolve client needs quickly through collaboration with leadership.
• Drive customer retention and loyalty via follow-up on orders and quotes.
• Assist with receipt of shipments, transfers, and merchandising to brand standards.
• Proactively engage clients, including Trade Program members.

Conocimientos

Retail sales

Communication

Product knowledge

MacBook

Customer service

Team player

Herramientas

POS system

Descripción del empleo

Serena & Lily, lifestyle and home furnishings brand, is seeking Associates/Design Advisors for our storefront in Palo Alto, CA. Design Shop Advisors are responsible for creating a best-in-class client experience through a superior commitment to sales and service. This is a wonderful opportunity to work in a customer focused and design driven environment. The ideal candidate will act as a brand steward, and enjoy cultivating relationships with clients through exceptional service and design support.

Ideally, we are looking for candidates who are available to work fulltime hours which may include weekends and some summer holidays. Our fulltime roles offer a generous benefits package, and additional perks.

RESPONSIBILITIES:

• Embody and operate by the Serena & Lily Brand Ethos (Innovation, Style, Integrity, Optimism, Expressiveness, Confidence, Courtesy & Appreciation)
• Acts as brand steward in all interactions with Clients, Designers, Vendors and Co- workers
• Create a warm, welcoming, inspiring on brand client experience
• Provide relevant design advice, product knowledge and product recommendations both in store and through virtual design appointments to ultimately contribute to brand sales goals
• Resolve client needs quickly through swift communication and partnership from leadership
• Drive customer retention and loyalty through order and quote follow up
• Assist in receipt of shipments, transfers, as well as merchandising; ensure selling floor is adequately presented and stocked to brand standard
• Proactively clientele using S&L leads to provide an enhanced customer experience for all customers including members of our Trade Program
• Other tasks assigned by Leadership

QUALIFICATIONS:

• 1 year of retail or relevant sales experience in interiors/home furnishings, relevant retail brand or client service industry
• Excellent communication skills, willingness to engage with clients
• Proven ability to deliver excellent on brand client service standard and ability to demonstrate best practices
• Proven ability to sell, utilizing product knowledge, brand inspiration and design/décor
• Ability to use a MacBook for web navigation, email and Zoom, 2 and 3-D rendering experience a plus
• A passion for the home design and ensuring an outstanding customer experience
• Willingness to ask questions and seek solutions; a self starter
• Ability to work in a team environment
• Strong sense of personal style

Essential Physical Requirements:

• Ability to process information and merchandise through computer system and POS system.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.
• Ability to operate and use all equipment necessary to run the store.
• Ability to climb ladders.
• Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds.
• Ability to work varied hours/days to as well as weekends and holidays

COMPENSATION:

• $24-28/hr depending on experience. This range represents the low and high end of the anticipated base salary range for this role. The actual base pay is dependent upon many factors, such as: experience, education, and skills.
• Additionally, this role is eligible for a monthly team based incentive.
• Employees (and their families) are covered by medical, dental, vision, and basic life insurance should they choose to participate in Serena & Lily’s benefits. Employees can enroll in our company’s 401k plan. During the first year of employment, full-time employees accrue fourteen days of PTO and seven paid holidays throughout the year.