Retail Associate

Serena & Lily; Del Mar (CA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

PTO 14 days

7 paid holidays

Monthly team incentive

Job summary

Serena & Lily in Del Mar, CA is seeking Associates/Design Advisors to deliver a best-in-class client experience through sales and design support. This role acts as a brand steward, building relationships with clients through exceptional service and design guidance.

Ideal candidates are available for full-time hours, including weekends and some holidays, with a generous benefits package and additional perks.

Qualifications

• 1 year of retail or relevant sales experience in interiors/home furnishings.
• Excellent communication skills and willingness to engage with clients.
• Proven ability to deliver on-brand client service and sales.
• Ability to use a MacBook for web navigation, email, and Zoom; 2D/3D rendering a plus.
• Passion for home design and outstanding customer experience.

Responsibilities

• Create a warm, on-brand client experience in-store and via virtual design appointments.
• Provide design advice and product knowledge to contribute to brand sales goals.
• Assist with receipts, shipments, transfers, and merchandising to brand standards.
• Drive customer retention and loyalty through follow-up and service.

Skills

Retail sales

Customer service

Communication skills

Team player

Job description

Serena & Lily, lifestyle and home furnishings brand, is seeking Associates/Design Advisors for the Del Mar, CA Storefront. Design Shop Advisors are responsible for creating a best-in-class client experience through a superior commitment to sales and service. This is a wonderful opportunity to work in a customer focused and design driven environment. The ideal candidate will act as a brand steward, and enjoy cultivating relationships with clients through exceptional service and design support.

Ideally, we are looking for candidates who are available to work fulltime hours which may include weekends and some summer holidays. Our fulltime roles offer a generous benefits package, and additional perks.

RESPONSIBILITIES:

• Embody and operate by the Serena & Lily Brand Ethos (Innovation, Style, Integrity, Optimism, Expressiveness, Confidence, Courtesy & Appreciation)
• Acts as brand steward in all interactions with Clients, Designers, Vendors and Co- workers
• Create a warm, welcoming, inspiring on brand client experience
• Provide relevant design advice, product knowledge and product recommendations both in store and through virtual design appointments to ultimately contribute to brand sales goals
• Resolve client needs quickly through swift communication and partnership from leadership
• Drive customer retention and loyalty through order and quote follow up
• Assist in receipt of shipments, transfers, as well as merchandising; ensure selling floor is adequately presented and stocked to brand standard
• Proactively clientele using S&L leads to provide an enhanced customer experience for all customers including members of our Trade Program
• Other tasks assigned by Leadership

QUALIFICATIONS:

• 1 year of retail or relevant sales experience in interiors/home furnishings, relevant retail brand or client service industry
• Excellent communication skills, willingness to engage with clients
• Proven ability to deliver excellent on brand client service standard and ability to demonstrate best practices
• Proven ability to sell, utilizing product knowledge, brand inspiration and design/décor
• Ability to use a MacBook for web navigation, email and Zoom, 2 and 3-D rendering experience a plus
• A passion for the home design and ensuring an outstanding customer experience
• Willingness to ask questions and seek solutions; a self starter
• Ability to work in a team environment
• Strong sense of personal style

Essential Physical Requirements:

• Ability to process information and merchandise through computer system and POS system.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.
• Ability to operate and use all equipment necessary to run the store.
• Ability to climb ladders.
• Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds.
• Ability to work varied hours/days to as well as weekends and holidays

COMPENSATION:

• $24-28/hr depending on experience. This range represents the low and high end of the anticipated base salary range for this role. The actual base pay is dependent upon many factors, such as: experience, education, and skills.
• Additionally, this role is eligible for a monthly team based incentive.
• Employees (and their families) are covered by medical, dental, vision, and basic life insurance should they choose to participate in Serena & Lily’s benefits. Employees can enroll in our company’s 401k plan. During the first year of employment, full-time employees accrue fourteen days of PTO and seven paid holidays throughout the year.