Jersey Associate

TB Sports Retail, LLC; United States; On-site; USD 28,000 - 36,000; Full time

Job summary

TB Sports Retail, LLC is seeking a Jersey Associate to deliver outstanding customer service and respond efficiently to inquiries. You will work with the Retail team to fulfill jersey needs, from order flow to pressing and customization, ensuring high standards on game nights.

The ideal candidate is proactive, adaptable, and committed to excellence in every customer interaction, with the ability to multi-task in a fast-paced environment and stand for long periods.

Qualifications

• At least six months of prior customer service experience.
• Knowledge with Retail Cloud POS is preferred.
• Strong communication skills with guests and team.
• Previous jersey experience preferred but not required.
• Ability to anticipate challenges and develop solutions.
• Demonstrates strong organizational skills and ability to work independently.

Responsibilities

• Deliver exceptional customer service and respond to inquiries.
• Collaborate with Retail team to meet jersey needs from order flow to customization.
• Press and customize jerseys per TBSE standards.
• Assist in stocking jersey store and inventory of jerseys/lettering.
• Ensure store cleanliness and proper closing procedures during daytime and events.

Skills

Customer service

POS experience

Communication skills

Jersey experience

Tools

Retail Cloud POS

Job description

Job Summary

The Jesey Associate is responsible for delivering exceptional customer service, responding efficiently to inquiries, and working collaboratively to ensure all jersey needs are met for the organization. This role works closely with the Retail team to meet all jersey-related needs, from order flow to pressing and customization. Ideal candidates are proactive, adaptable, and committed to excellence in every customer interaction.

Essential Duties and Responsibilities

• Works with Jersey Supervisor to ensure all lettering ordering needs are met


• Is knowledgeable in jersey lettering, operating jersey presses, and pressing jerseys to the Tampa Bay Sports standard


• Can press 30+ jerseys a day, ensuring stores are well-stocked for all game nights


• Must close store properly on daytime, with all fixtures and counters put away, especially on event nights


• Works to properly stock jersey store on daytime with blanks


• Assists in inventory of all jerseys/lettering done twice a year or as needed


• Assists in making all jerseys for internal/team needs in a timely manner


• Is proficient in customer service and communication with guests and Jersey Team


• Provides attention to detail when working on high-ticket items


• Multi-tasks in a fast-paced environment


• Assists in store cleanliness and keeping the Jersey lettering stocked


• May be assigned to work in different functions of retail or event types as needed, including concerts, hockey games, e-commerce, warehouse, etc.

Qualifications

• At least six months of prior customer service experience


• Knowledge with Retail Cloud POS is preferred


• Strong communication skills with the ability to communicate well with both internal and external guests as well as with your team.


• Previous jersey experience preferred but not required


• Ability to anticipate challenges and use logic/reasoning to develop solutions


• Demonstrates strong organizational skills and the ability to work independently with minimal supervision

Working Conditions

• Must be able to stand on feet for long periods of time, walk long distances and climb stairs.


• Must be able to communicate clearly and concisely in the English language


• Ability to work in areas that can become crowded with equipment and/or people


• Ability to work comfortably around special effects including, but not limited to: haze, strobe lights, lasers, etc.


• Ability to work in loud environments


• Ability to lift and carry up to 50lbs


• Must be able to walk up to 0.5 miles to and from designated employee parking areas, including in varying earther conditions and during high-traffic event times


• Must have the ability to work a flexible schedule including long hours, nights, weekends, and holidays


• Must be able to work in cold/hot indoor and outdoor temperatures

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Overview

Vinik Sports Group (VSG) is an entity established by Jeff Vinik to manage the three-time Stanley Cup Champion Tampa Bay Lightning (2004, 2020, 2021) of the National Hockey League and hold the leasehold rights to Benchmark International Arena, the 19,092-seat downtown Tampa home in which the team plays its games. The venue opened in 1996 and became Benchmark International Arena in August 2025 when the global mergers and acquisitions firm, Benchmark International, partnered with Vinik and the Lightning. Since 2010, Vinik has led a complete brand and business transformation of the Lightning and the arena, featuring a mostly private renovation of the publicly owned facility. Doug Ostrover and Marc Lipschultz joined the expanded ownership group of Vinik Sports Group in 2024, alongside Arctos, which initially joined in 2021. In addition to owning the Lightning and managing Benchmark International Arena, Vinik Sports Group, through TBSE, manages the Yuengling Center on the campus at the University of South Florida. Website VinikSportsGroup.com