Account Executive, Membership Sales and Service

VSG Enterprises, LLC; United States; Vor Ort; USD 60.000 - 90.000; Vollzeit

Zusammenfassung

Vinik Sports Group (VSG) seeks an Account Executive, Membership Sales & Service to renew Bolt for Life memberships and expand relationships with members in the Tampa Bay market. The role focuses on selling season tickets, mini plans, groups, suites, and event packages through face-to-face engagement.

You will manage CRM activity, track interactions, and coordinate with leadership to drive retention and new revenue across the calendar year.

Qualifikationen

• Bachelor’s degree required.
• 2–3 years of proven experience driving client retention and sales.
• Strong attention to detail and communication skills.
• Familiarity with Archtics or TM-based ticket systems.
• Willingness to work extended hours, holidays, and weekends.

Aufgaben

• Renew Bolt for Life memberships and grow assigned accounts.
• Sell season tickets, mini plans, group tickets, and suites.
• Maintain CRM records and track interactions.
• Attend and staff Bolt for Life events and Lightning home games.
• Collaborate with leadership to develop member growth plans.

Kenntnisse

Relationship management

Sales

Client retention

Communication

CRM

Ausbildung

Bachelor’s Degree

Tools

Archtics

TM-based ticket system

Jobbeschreibung

Job Summary The Account Executive, Membership Sales & Service will be responsible for developing and maintaining professional relationships with an assigned group of Tampa Bay Lightning Bolt for Life Members that result in membership renewals.

Responsibilities include the sale of Lightning season tickets, group accounts, mini plans, suites & lofts, as well as Benchmark International Arena concerts and events to both Bolt for Life Members and new clients alike, all with a focus on face-to-face interaction.

Communication and tracking of interactions is expected throughout the calendar year to ensure high retention and new business sales rates.

Essential Duties and Responsibilities

• Facilitate the renewal of our current Bolt for Life Members via our Bolt for Life platform
• Grow relationship with all assigned Lightning Bolt for Life Member accounts through face-to-face meetings, in-game visits, phone calls, and emails
• Maximize revenue through the sale of season tickets, mini plans, group tickets, and suites via face-to-face interactions and VIP Tours of Benchmark International Arena
• Create and execute professional and career development plan with leadership team
• Track account interactions in Customer Relationship Management (CRM) system
• Utilize and create effective sales referrals
• Provide daily sales team support and onboarding to new Bolt for Life Members as they are sold by the entry level sales staff
• Attend and assist with execution of Bolt for Life Member Events throughout the calendar year
• Attend and work Lightning home games at Benchmark International Arena including playoffs
• Consistently hit touch point and renewal goals as assigned by Manager of Membership Sales & Service
• Game duties include interaction with clients, assignments in the Client Services Lounge and assisting Bolt for Life Members with ticket and account questions throughout the Lightning season
• Master the navigation of the Tampa Bay Lightning Official app and mobile ticketing and assist guests accordingly
• Other duties and responsibilities as assigned

Game/Event Responsibilities

Game/Event Night Responsibilities

Yes Approximate number of events worked per year: 50.

• Game duties to include staff management, interaction with Bolt for Life Members, assignments in the Client Services Lounge, at mobile ticketing and at section 101 Ticket Counter, fan experiences and assisting Bolt for Life Members with ticket issues throughout the Lightning season

Qualifications

• Bachelor’s Degree required
• 2-3 years of proven experience driving client retention, growing revenue, managing a high-volume book of business, and achieving sales objectives through inside and/or outside sales
• Strong attention to detail
• Excellent written, oral communication, and time management skills
• Ability to handle and prioritize multiple projects simultaneously with collaborative efforts
• Ability to handle all situations in a confidential and professional manner internally and externally
• Ability to work extended hours including some holidays and weekends
• General knowledge of Archtics, TM based ticket system

Working Conditions

• Ability to work efficiently and effectively in office environment that can be exciting and distracting
• This is an onsite role; flexibility to work a minority of time remotely.
• Ability to work flexible hours, including weekends, evenings, and holidays as needed
• Ability to lift/carry/move up to 10lbs
• Ability to work in cold indoor temperatures
• Ability to work in an office and arena environment where noise level is usually moderate, but can be loud

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Overview

Vinik Sports Group (VSG) is an entity established by Jeff Vinik to manage the three-time Stanley Cup Champion Tampa Bay Lightning (2004, 2020, 2021) of the National Hockey League and hold the leasehold rights to Benchmark International Arena, the 19,092-seat downtown Tampa home in which the team plays its games. The venue opened in 1996 and became Benchmark International Arena in August 2025 when the global mergers and acquisitions firm, Benchmark International, partnered with Vinik and the Lightning. Since 2010, Vinik has led a complete brand and business transformation of the Lightning and the arena, featuring a mostly private renovation of the publicly owned facility. Doug Ostrover and Marc Lipschultz joined the expanded ownership group of Vinik Sports Group in 2024, alongside Arctos, which initially joined in 2021. In addition to owning the Lightning and managing Benchmark International Arena, Vinik Sports Group, through TBSE, manages the Yuengling Center on the campus at the University of South Florida.

Website VinikSportsGroup.com