Retail Associate

Cleveland Orchestra; Cleveland, Northern (OH, KY); Hybrid; USD 20,000 - 29,000; Part time

Benefits offered by this job

Two venues: Severance Music Center & O

Unlimited and free access to NE parks

Two of the best music venues in the US

Job summary

The Cleveland Orchestra is seeking a part-time, as needed Customer Retail Associate who will be a highly visible, guest-facing member of the team, responsible for ensuring guests receive welcoming, personalized and knowledgeable assistance that is delivered effectively and accurately. The Associate assists with merchandising, marketing, inventory control, and designated financial management.

This is a part-time position averaging 5-10 hours on concert weeks.

Qualifications

• Prior work experience in a retail establishment.
• Demonstrated proficiency in Point-of-Sale systems and credit processing.
• GED or High school diploma.
• Interest in or experience with orchestral music preferred.
• A commitment to providing an exceptional guest experience.
• Demonstrated knowledge of marketing and product development.
• Ability to work at both Severance Music Center and Blossom Music Center.
• Demonstrated independent, mature judgment; convey a professional image and attitude.
• Ability to work a flexible schedule that includes evenings and weekends.

Responsibilities

• Greet all guests with a high level of professionalism and personalized, upbeat, and welcoming service to establish rapport.
• Direct guests to important areas of venue such as the Box Office, restrooms, and available lounges.
• Assist guests with merchandise sales transactions.
• Work cooperatively with the Supervisor of Guest Services and Retail Operations to support operational direction, philosophy, and goals of TCO retail operations.
• Participate in retail operations, including updating and maintaining merchandise displays, pricing and restocking of items, processing web orders, preparing orders for shipping, and light cleaning.
• Open and close according to established procedures.
• Participate in preparation of annual inventory of merchandise.
• Establish good rapport with other retail associates and volunteer staff to ensure success of retail operations.

Skills

Guest service

Flexibility

Professional image

Education

GED or High school diploma

Tools

Point-of-Sale systems

Credit processing

Job description

The Cleveland Orchestra is seeking a part-time, as needed Customer Retail Associate who will be a highly visible, guest-facing member of the team, responsible for ensuring that guests receive welcoming, personalized and knowledgeable assistance that is delivered effectively and accurately. The Associate assists with merchandising, marketing, inventory control, and designated financial management.

This is a part-time position averaging 5-10 hours on concert weeks.

What you’ll do:

• Greet all guests with a high level of professionalism and personalized, upbeat, and welcoming service to establish rapport.
• Direct guests to important areas of venue such as the Box Office, restrooms, and available lounges.
• Assist guests with merchandise sales transactions.
• Work cooperatively with the Supervisor of Guest Services and Retail Operations to support operational direction, philosophy, and goals of TCO retail operations.
• Participate in retail operations, including but not limited to updating and maintaining merchandise displays, pricing and restocking of items, processing web orders, preparing orders for shipping, and light cleaning.
• Open and close according to established procedures.
• Participate in preparation of annual inventory of merchandise.
• Establish good rapport with other retail associates and volunteer staff to ensure success of retail operations.

What you bring:

• Prior work experience in a retail establishment
• Demonstrated proficiency in Point-of-Sale systems and credit processing
• GED or High school diploma
• Interest in or experience with orchestral music preferred
• A commitment to providing an exceptional guest experience
• Demonstrated knowledge of marketing and product development.
• Ability to work at both Severance Music Center and Blossom Music Center
• Demonstrated independent, mature judgment; convey a professional image and attitude
• Ability to work a flexible schedule that includes evenings and weekends

Why you’ll love working here:

• A competitive hourly rate of $18
• Unlimited and free access to NEO parks and museums
• Opportunity to work in two of the best music venues in the country