Retail Assistant Store Manager - South Shore Plaza

Lovisa; Braintree (MA); On-site; USD 52,000 - 68,000; Full time

Job summary

Lovisa is seeking an enthusiastic Assistant Store Manager to help lead our retail team in delivering exceptional customer experiences while supporting daily operations and achieving business goals. This role focuses on coaching staff, driving sales, and maintaining store standards in a fast-paced fashion environment.

The ideal candidate will have 2+ years of retail management experience, strong leadership, and a passion for fashion.

Qualifications

• 2+ years retail management experience.
• Strong problem-solving and decision-making abilities.
• Excellent interpersonal and communication skills.

Responsibilities

• Lead store team to deliver exceptional customer experiences.
• Assist Store Manager with training, coaching, and onboarding.

Skills

Retail management

Leadership

Customer service

Communication

Tools

POS systems

Merchandising software

Job description

Assistant Store Manager Position Summary: We are seeking a dynamic Assistant Store Manager to help lead our retail team in delivering exceptional customer experiences while supporting daily operations and achieving business goals.

Key Responsibilities:

Leadership & Team Development

• Support Store Manager in training, coaching, and developing store associates
• Foster effective communication across all team members
• Lead by example in providing outstanding customer service
• Assist in recruiting, hiring, and onboarding new team members

Sales & Operations

• Drive sales performance through team motivation and leadership
• Execute operational procedures including opening/closing protocols
• Manage inventory control and stockroom organization
• Oversee accurate processing of shipments and merchandise flow
• Monitor and maintain shrink prevention measures
• Ensure store meets visual merchandising standards

Customer Experience

• Create an engaging shopping environment
• Resolve customer concerns professionally and efficiently
• Maintain store appearance and cleanliness
• Lead team in delivering personalized service

Administrative Duties

• Support payroll management and scheduling
• Maintain accurate financial records and reports
• Ensure compliance with company policies and procedures
• Assist with loss prevention initiatives

Required Qualifications:

• 2+ years retail management experience
• Strong problem-solving and decision-making abilities
• Excellent interpersonal and communication skills
• Demonstrated leadership capabilities
• Passion for retail and fashion
• Ability to work in a fast-paced environment
• Flexible availability including evenings, weekends, and holidays
• Physical ability to perform tasks like standing, lifting, and moving merchandise
• Embody company values and culture
• Maintain professional appearance and attitude
• Act as a brand ambassador both in-store and in the community
• Stay current with fashion trends and product knowledge