Retail Assistant Store Manager - Burlington Mall

Lovisa; Burlington (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

Lovisa is seeking an Assistant Store Manager to help lead our retail team in delivering exceptional customer experiences while supporting daily operations and achieving business goals.

You will train and coach associates, drive sales, manage inventory, supervise opening/closing, and uphold visual standards. This role requires strong leadership, excellent communication, and a passion for fashion.

Qualifications

• 2+ years retail management experience.
• Strong interpersonal and communication skills.
• Ability to work in a fast-paced environment, including evenings, weekends and holidays.
• Brand ambassador with a passion for fashion and retail.

Responsibilities

• Lead store team and develop associates.
• Drive sales through motivation and leadership.
• Oversee opening/closing procedures and inventory control.
• Ensure visual merchandising standards and store appearance.
• Resolve customer concerns professionally and efficiently.

Skills

Retail leadership

Customer service

Team coaching

Communication

Problem solving

Job description

Assistant Store Manager Position Summary: We are seeking a dynamic Assistant Store Manager to help lead our retail team in delivering exceptional customer experiences while supporting daily operations and achieving business goals.

Key Responsibilities:

Leadership & Team Development

• Support Store Manager in training, coaching, and developing store associates
• Foster effective communication across all team members
• Lead by example in providing outstanding customer service
• Assist in recruiting, hiring, and onboarding new team members

Sales & Operations

• Drive sales performance through team motivation and leadership
• Execute operational procedures including opening/closing protocols
• Manage inventory control and stockroom organization
• Oversee accurate processing of shipments and merchandise flow
• Monitor and maintain shrink prevention measures
• Ensure store meets visual merchandising standards

Customer Experience

• Create an engaging shopping environment
• Resolve customer concerns professionally and efficiently
• Maintain store appearance and cleanliness
• Lead team in delivering personalized service

Administrative Duties

• Support payroll management and scheduling
• Maintain accurate financial records and reports
• Ensure compliance with company policies and procedures
• Assist with loss prevention initiatives

Required Qualifications:

• 2+ years retail management experience
• Strong problem-solving and decision-making abilities
• Excellent interpersonal and communication skills
• Demonstrated leadership capabilities
• Passion for retail and fashion
• Ability to work in a fast-paced environment
• Flexible availability including evenings, weekends, and holidays
• Physical ability to perform tasks like standing, lifting, and moving merchandise
• Embody company values and culture
• Maintain professional appearance and attitude
• Act as a brand ambassador both in-store and in the community
• Stay current with fashion trends and product knowledge