Retail Assistant Store Manager - West Town Mall

Lovisa Pty Ltd; Knoxville (TN); On-site; USD 45,000 - 60,000; Full time

Job summary

A fashion retail company in Knoxville, Tennessee is looking for an experienced Assistant Store Manager to enhance customer experiences and support daily operations. The role involves driving sales performance, developing team members, and ensuring exceptional customer service. Candidates must have at least 2 years of retail management experience and possess strong problem-solving skills. Flexible availability, including evenings and weekends, is required. Join a vibrant team committed to delivering top-notch service and embodying brand values.

Qualifications

• Minimum of 2 years of retail management experience required.
• Strong problem-solving and decision-making abilities are essential.
• Excellent interpersonal and communication skills are a must.
• Demonstrated leadership capabilities to motivate the team.

Responsibilities

• Support Store Manager in training and coaching store associates.
• Drive sales performance through motivation and leadership.
• Create an engaging shopping environment for customers.
• Maintain accurate financial records and assist with payroll management.

Skills

Retail management experience

Problem-solving abilities

Interpersonal skills

Leadership capabilities

Passion for retail and fashion

Ability to work in a fast-paced environment

Job description

Assistant Store Manager Position Summary: We are seeking a dynamic Assistant Store Manager to help lead our retail team in delivering exceptional customer experiences while supporting daily operations and achieving business goals.

Key Responsibilities

Leadership & Team Development

• Support Store Manager in training, coaching, and developing store associates
• Foster effective communication across all team members
• Lead by example in providing outstanding customer service
• Assist in recruiting, hiring, and onboarding new team members

Sales & Operations

• Drive sales performance through team motivation and leadership
• Execute operational procedures including opening/closing protocols
• Manage inventory control and stockroom organization
• Oversee accurate processing of shipments and merchandise flow
• Monitor and maintain shrink prevention measures
• Ensure store meets visual merchandising standards

Customer Experience

• Create an engaging shopping environment
• Resolve customer concerns professionally and efficiently
• Maintain store appearance and cleanliness
• Lead team in delivering personalized service

Administrative Duties

• Support payroll management and scheduling
• Maintain accurate financial records and reports
• Ensure compliance with company policies and procedures
• Assist with loss prevention initiatives

Required Qualifications

• 2+ years retail management experience
• Strong problem-solving and decision-making abilities
• Excellent interpersonal and communication skills
• Demonstrated leadership capabilities
• Passion for retail and fashion
• Ability to work in a fast‑paced environment
• Flexible availability including evenings, weekends, and holidays
• Physical ability to perform tasks like standing, lifting, and moving merchandise
• Embody company values and culture
• Maintain professional appearance and attitude
• Act as a brand ambassador both in‑store and in the community
• Stay current with fashion trends and product knowledge