Retail Assistant Store Manager: Leadership, Service & Ops

Rural King; State College (Centre County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) match

Healthcare plans

Virtual doctor visits

Centers of Excellence access

15% Associate Discount

SmartDollar Program

Associate Assistance Program

RK Cares Associate Hardship Program

Chaplaincy Services

Job summary

Rural King is seeking an Assistant Store Manager in the United States to oversee inventory, lead associates, and drive customer engagement. You will make strategic decisions, build a high-performing team, and ensure operational excellence across the store.

You will hire, coach, review performance, manage displays, ensure safety compliance, and support store initiatives such as RK Visa Card. This role requires leadership, accountability, and a commitment to providing an exceptional shopping

Qualifications

• At least 2 years of retail experience or equivalent combination of experience and education.
• Proven track record of success and a desire to take on increasing levels of responsibility and leadership.
• Ability to provide clear direction, set performance expectations, and motivate team member to deliver high quality results.
• Demonstrated ability to mentor, coach, and develop associates, fostering a positive and collaborative work environment.
• Excellent verbal and written communication skills to convey ideas, instructions, and information clearly and concisely.
• Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses.
• Strong interpersonal skills to build rapport, foster relationships, and collaborate effectively.
• Strong orientation toward process-driven approaches, demonstrated through previous experience an accomplishment.
• Proven ability to analyze and optimize complex processes to achieve operational excellence.
• Contribute to the decision-making process by actively participating in discussions, providing insightful input, and challenging ideas constructively.
• Demonstrated experience applying a flexible mindset that allows for the successful navigation of ambiguity and uncertainty.
• Proficiency with Microsoft Office Suite or related software.
• Working knowledge of Microsoft Office Suite.
• Flexibility with hours: ability to work a 50-hour workweek (10-hour shifts, 5 days per week) with varied hours, days, night, and weekends as business dictates.
• Must meet federal requirements to qualify to obtain a Federal Firearms License (FFL) and any applicable local requirements.

Responsibilities

• Oversee inventory management, stock replenishment, and merchandise displays to optimize sales and customer satisfaction.
• Make impactful decisions related to hiring, coaching, performance management, and terminations for associates under your leadership.
• Conduct comprehensive performance reviews for associates reporting to you, identifying areas for development and recognition.
• Define expectations for associates and hold them accountable for their roles, fostering a culture of accountability.
• Champion exceptional customer service by engaging with customers, addressing inquiries, resolving issues, and enhancing their shopping experience.
• Coach and train associates on the customer engagement model, contributing to a high-performing team that consistently delivers exceptional customer experiences.
• Address any negative customer experiences by defusing situations and empowering your team to resolve issues effectively.
• Regularly update the Store Manager about departmental performance, associate progress, operational efficiencies, and customer feedback.

Skills

Retail leadership

People leadership

Communication

Mentoring

Customer focus

Decision making

Process optimization

Adaptability

Microsoft Office

Job description

Rural King is seeking an Assistant Store Manager in the United States to oversee inventory, lead associates, and drive customer engagement. You will make strategic decisions, build a high-performing team, and ensure operational excellence across the store.

You will hire, coach, review performance, manage displays, ensure safety compliance, and support store initiatives such as RK Visa Card. This role requires leadership, accountability, and a commitment to providing an exceptional shopping