Retail Assistant Store Manager - 3704

Cash America International, Inc.; San Antonio (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Retail Assistant Store Manager to lead a dynamic team in a customer-focused environment. This role involves overseeing daily operations, enhancing customer satisfaction, and driving sales through effective management and training of staff. With a competitive hourly wage complemented by commission opportunities, this position is perfect for individuals with a passion for retail and a knack for leadership. The company offers an array of benefits, including medical coverage, vacation time, and tuition reimbursement, making it an attractive opportunity for those looking to grow in their career while enjoying a supportive work culture.

Benefits

Comprehensive Medical, Dental, Vision, Life Insurance

Flexible Working Hours

Earned Wage Access

Unlimited Commission Opportunities

Paid Vacation

Sick/Personal Leave

Employee Discounts

Tuition Reimbursement

401k Program

Pet Insurance

Qualifications

• Minimum of six months of management or 3rd key experience required.
• Ability to work a flexible retail schedule, including weekends.

Responsibilities

• Engage customers in a friendly manner and resolve issues promptly.
• Monitor and assist in training staff to meet company standards.
• Recruit and retain top talent while maximizing store performance.

Skills

Customer Service

Supervisory Skills

Cash Handling

Detail-oriented

Multi-tasking

Organizational Skills

Education

High School Diploma or GED

Tools

Point-of-Sale (POS) Systems

Job description

Retail Assistant Store Manager

We are currently looking for the right Retail Assistant Store Manager to join our Team!

Compensation: $15.00 to $18.00 per hour

We offer an easily achievable commission structure that pays you for every transaction you process!

Our retail sales associates can earn UP TO 8% on transactions, which could average an additional $2.47 per hour ON TOP OF YOUR HOURLY RATE.

Perks and Benefits

1. Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
2. The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
3. Our Earned Wage Access program is available to all employees on the second (2nd) day of employment. Employees have access to withdraw (up to) 50% of the wages earned up to seven (7x) times in a payroll cycle.
4. The ability to earn unlimited commission above your hourly base rate.
5. VACATION: Employees are granted one week of paid vacation after completing six months of active, full-time service. Eligible employees are provided an additional week (40 hours) of vacation after completing one (1) year of active employment and two (2) weeks (80 hours) of vacation on each anniversary date thereafter.
6. SICK/PERSONAL: Eligible employees are granted 8 hours (after 6 months of employment) to be used before their first (1st) anniversary and granted 16 hours each anniversary thereafter (years 2-5).
7. Employee discounts are available to all employees on the first day of active employment.
8. Tuition Reimbursement with FirstCash Education (allowing UP TO $2,000 per year) is available to full-time employees who meet the minimum program requirements.
9. Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks!
10. Auto-enrollment in the FirstCash 401k program after six (6) months of employment.
11. Access to the FirstCash Pet Insurance program.

Position Summary:

We are seeking an Assistant Store Manager with a minimum of six (6+) months of management/3rd key experience. Assistant Store Managers are accountable for the day-to-day operations of the store and promoting a positive/productive environment. This position will partner with the Store Manager to lead and develop store employees, recruit, and retain top talent, maximize financial goals, and manage Customer Relations / Customer Satisfaction.

This position offers an hourly wage, PLUS Assistant Store Managers earn commission based on productivity and a bonus based on store performance!

Responsibilities of an Assistant Store Manager include:

1. Facilitate a customer-centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.
2. Monitor and assist in the training of Pawnbrokers so their development meets the prescribed FirstCash standards.
3. Recruit top talent by sourcing candidates through company-prescribed channels.
4. Open and close the store, including counting cash drawers and merchandise.
5. Ensure asset protection through inventory control and securing customer loans.
6. Administer processes and procedures within the store, including inventory and loan management.
7. Evaluate the store's financial statements and drive profitability through communication and goal setting.
8. Ensure that operating standards meet or exceed FirstCash standards.
9. Monitor loan qualification and buying processes.
10. Complete assigned tasks and training for self-development.
11. Communicate clearly with employees to ensure understanding of the store’s mission and profit objectives.
12. Remain up-to-date on product knowledge.
13. Act as manager on duty in the absence of the Store Manager.
14. Other related duties as assigned.

Minimum Requirements & Qualifications:

1. Must be willing and able to perform duties for extended periods, including standing, walking, and lifting.
2. Must be willing and able to lift/carry up to 50 pounds.
3. Demonstrated ability to effectively supervise others.
4. Ability to work with firearms and to become firearms certified.
5. Minimum Age: 18 years old.
6. High School Diploma, GED, or equivalent experience.
7. Must have the ability to work a flexible retail schedule based on business needs, including weekends and holidays.
8. Computer literate and able to operate Point-of-Sale (POS) systems.
9. Ability to multi-task in a fast-paced environment.
10. Detail-oriented with strong organizational skills.
11. Cash handling experience is required.
12. Ability to work independently with minimal supervision.
13. Excellent work ethic and strong business sense.

Bilingual applicants are encouraged to apply!

Commission Plan Information:

The employee commission incentive plan is proprietary to FirstCash. Assistant Store Managers have the potential to earn 2-8% commission, based on personal performance.

Note: The information contained in this description is not intended to be an all-inclusive list of the duties and responsibilities of this job.

FirstCash Holdings, Inc. is an Equal Opportunity Employer

It is the policy of FirstCash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, and veteran status.