Retail Assistant Store Manager - 2217

FirstCash, Inc.; Houston (TX); On-site; USD 17,908 - 23,419; Full time

Benefits offered by this job

Comprehensive Medical, Dental, Vision coverage

Paid vacation after six months

Tuition reimbursement up to $2,000 annually

Employee discounts from day one

401(k) program after six months

Job summary

FirstCash, Inc. in Houston, Texas, seeks an Assistant Store Manager to lead day-to-day operations and promote a productive environment. Ideal candidates will have management experience and thrive in a customer-centric role.

This position offers up to $17.00 per hour plus commission, allowing for additional earnings based on performance. Apply now if you're eager to make a difference in retail management!

Qualifications

• Minimum age 18 years old.
• Ability to lift or carry up to 50 pounds.
• Demonstrated ability to supervise others effectively.

Responsibilities

• Facilitate a customer-centric environment.
• Monitor and assist in the training of staff.
• Recruit top talent through prescribed channels.

Skills

Customer service

Management experience

Cash handling

Analytical skills

Detail-oriented

Education

High School Diploma or GED

Tools

POS systems

Job description

Retail Assistant Store Manager

$13.00 to $17.00 per hour with commission structure.

We offer an easily achievable commission structure that pays you for every transaction you process. Retail sales associates can earn up to 8% on transactions, which could average an additional $4.95 per hour on top of your hourly rate.

Perks and Benefits

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• Best working hours in the business. Most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays.
• Earned Wage Access program available to all employees on the second day of employment.
• Unlimited commission above your hourly base rate.
• Vacation: Employees are granted one week of paid vacation after completing six months of active, full‑time service. Eligible employees are provided an additional week after completing one year and two weeks on each anniversary thereafter, 120 hours after five years.
• Sick/Personal: Eligible employees are granted 8 hours after 6 months; 16 hours each anniversary thereafter, 24 hours after five years.
• Employee discounts available to all employees on the first day.
• Tuition Reimbursement up to $2,000 per year for full‑time employees meeting minimum program requirements.
• Access to over 10,000 discounts from 1,000+ companies.
• Auto‑enrollment in the FirstCash 401k program after six months.
• Access to the FirstCash Pet Insurance program.

Position Summary

We are seeking an Assistant Store Manager with a minimum of six months of management/3rd key experience. Assistant Store Managers are accountable for the day‑to‑day operations of the store and promoting a positive/productive environment. This position will partner with the Store Manager to lead and develop store employees, recruit and retain top talent, maximize financial goals, and manage Customer Relations/Satisfaction. This position sets the tone for a customer‑centric environment!

Alongside the Store Manager, this position analyzes store financial statements to ensure financial goals are met. You will be required to commit to the company’s asset protection program, promote our business, and target new customer acquisitions. All employees work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations) and much more.

This position offers an hourly wage. Assistant Store Managers earn commission based on productivity and a bonus based on store performance. Pay is based on location, qualifications, and experience.

Responsibilities

(This is a representative list of the general duties the Assistant Store Manager position may be asked to perform and is not all‑inclusive; other duties may be assigned as needed.)

• Facilitate a customer‑centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.
• Monitor and assist in the training of Pawnbrokers to meet FirstCash standards.
• Recruit top talent by sourcing candidates through company‑prescribed channels.
• Open and close the store, count cash drawers and merchandise, and ensure all procedures are followed.
• Ensure asset protection through inventory control, property safety procedures, documentation, and securing customer loans.
• Administer processes and procedures within the store, including inventory, loan management, merchandising, store presentation, store systems, and enterprise‑level reporting.
• Evaluate the store’s financial statements and drive profitability through communication and goal setting.
• Ensure that operating standards meet or exceed FirstCash standards.
• Monitor loan qualification and buying processes to maintain value and integrity of all loans issued.
• Complete the assigned tasks and training for self‑development as requested.
• Communicate clearly with employees to ensure they understand the store’s mission and profit objectives.
• Remain up‑to‑date on product knowledge.
• The Assistant Store Manager acts as manager on duty in the absence of the Store Manager.
• Other related duties as assigned.

Minimum Requirements & Qualifications

• Willing and able to perform duties for extended periods of time, including standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Ability to lift or carry up to 50 pounds.
• Demonstrated ability to supervise others effectively.
• Ability to work with firearms and obtain firearms certification.
• May be asked to assist a customer on the exterior of the building or retrieve products stored in exterior storage.
• Minimum age 18 years old.
• High School Diploma, GED, or equivalent experience.
• Ability to work in multiple locations as business needs dictate.
• Ability to work a flexible retail schedule, including weekends and holidays.
• Will work 40+ hours a week; hours not guaranteed.
• Computer literate and able to operate POS systems and common office machines.
• Ability to multi‑task in a fast‑paced environment.
• Detail‑oriented with strong organizational skills.
• Analytical skills.
• Cash handling experience required.
• Ability to work independently with minimal supervision.
• Excellent work ethic and strong business sense.

Bilingual applicants are encouraged to apply!

Commission Plan

The employee commission incentive plan is proprietary to FirstCash. Assistant Store Managers have the potential to earn 2–8% commission based on the gross profit of their personal performance. Details are provided during the interview process.

Pay rates will not be below any applicable local minimum wage requirements.

Equal Opportunity Employer

FirstCash Holdings, Inc. is an Equal Opportunity Employer. The company provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. Reasonable accommodations are provided for qualified individuals with disabilities.