Retail Assistant Store Manager - 2134

FirstCash, Inc.; Arlington (TX); On-site; USD 17,908 - 26,174; Full time

Benefits offered by this job

Commission structure

Comprehensive Medical, Dental, Vision

Vacation and Sick leave

Tuition Reimbursement

Employee discounts

401k program

Job summary

FirstCash, Inc. is looking for a Retail Assistant Store Manager to join our team in Arlington, TX. This role offers an hourly wage between $13.00 to $19.00, plus commission based on productivity. Ideal candidates have management experience and exemplary customer service skills.

Responsibilities include overseeing store operations, assisting in training, and ensuring customer satisfaction. Additional benefits include comprehensive medical options and a commission plan that provides earnings based on individual performance.

Qualifications

• Must have the ability to work a flexible retail schedule, including weekends and holidays.
• Must be able to lift/carry up to 50 pounds.
• Demonstrated ability to effectively supervise others.

Responsibilities

• Facilitate a customer-centric environment by engaging customers in a friendly manner.
• Monitor and assist in the training of Pawnbrokers.
• Open and close the store, ensuring all procedures are followed.

Skills

Customer service

Management experience

Cash handling

Detail-oriented

Supervisory skills

Education

High School Diploma, GED, or equivalent experience

Tools

POS systems

Job description

We are currently looking for the right Retail Assistant Store Manager to join our Team!

$13.00 to $19.00 per hour

Perks and Benefits

• Commission structure that pays you for every transaction processed; retail sales associates can earn up to 8% on transactions, averaging an additional $7.25 per hour on top of the hourly rate.
• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
• Our Earned Wage Access program is available to all employees on the second (2nd) day of employment. Employees can withdraw up to 50% of earned wages up to seven times in a payroll cycle.
• The ability to earn unlimited commission above your hourly base rate.
• Vacation: One week of paid vacation after six months of full‑time service; an additional week after one year; two weeks on each anniversary thereafter (120 hours after five years).
• Sick/Personal: 8 hours after six months, 16 hours each anniversary thereafter (years 2‑5), 24 hours after five years.
• Employee discounts are available from the first day of active employment.
• Tuition Reimbursement with FirstCash Education (up to $2,000 per year) available to full‑time employees who meet program requirements.
• Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks.
• Auto‑enrollment in the FirstCash 401k program after six months of employment.
• Access to the FirstCash Pet Insurance program.

Position Summary

We are seeking an Assistant Store Manager with a minimum of six (6+) months of management/3rd key experience. Assistant Store Managers are accountable for the day‑to‑day operations of the store and promoting a positive/productive environment. This position will partner with the Store Manager to lead and develop store employees, recruit and retain top talent, maximize financial goals, and manage Customer Relations / Customer Satisfaction. This position sets the tone for a customer‑centric environment!

Alongside the Store Manager, this position analyzes store financial statements to ensure financial goals are met. You will be required to commit to the company’s asset protection program, promote our business, and target new customer acquisitions. All employees work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations), and much more.

This position offers an hourly wage, PLUS Assistant Store Managers earn commission based on productivity and a bonus based on store performance! The actual pay of successful Assistant Store Managers will be based on various factors such as work location, qualifications, and experience.

Responsibilities

• Facilitate a customer‑centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.
• Monitor and assist in the training of Pawnbrokers so their development meets the prescribed FirstCash standards.
• Recruit top talent by sourcing candidates through company‑prescribed channels.
• Open and close the store, including counting cash drawers and merchandise, and ensuring all procedures are followed to protect assets.
• Ensure asset protection through inventory control, property safety procedures, documentation, and securing customer loans.
• Administer processes and procedures within the store, which include inventory, loan management, merchandising, store presentation, store systems, and enterprise‑level reporting.
• Evaluate the store’s financial statements and drive profitability through communication and goal setting.
• Ensure that operating standards meet or exceed FirstCash standards.
• Monitor loan qualification and buying processes to ensure the value and integrity of all loans issued.
• Complete the assigned tasks and training for self‑development as requested.
• Communicate clearly with employees to ensure that they understand the store’s mission and profit objectives.
• Remain up‑to‑date on product knowledge.
• The Assistant Store Manager acts as manager on duty in the absence of the Store Manager.
• Other related duties as assigned.

Bilingual applicants are encouraged to apply!

Minimum Requirements & Qualifications

• Must be willing and able to perform duties and tasks for extended periods of time, including standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Must be able to lift/carry up to 50 pounds.
• Demonstrated ability to effectively supervise others.
• Ability to work with firearms and to become firearms certified.
• Employees may be asked to assist a customer on the exterior of the building or retrieve products stored in exterior storage areas.
• Minimum age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Must be able to work in multiple locations as business needs dictate.
• Must have the ability to work a flexible retail schedule, including weekends and holidays.
• Assistant Store Managers will work 40+ hours a week. Hours are based on business needs and are not guaranteed.
• Computer literate and able to operate POS systems and common office machines.
• Ability to multi‑task in a fast‑paced environment.
• Detail‑oriented with strong organizational skills.
• Analytical skills.
• Cash handling experience is required.
• Ability to work independently with minimal supervision.
• Excellent work ethic and strong business sense.

Commission Plan Information

The employee commission incentive plan is proprietary to FirstCash. Assistant Store Managers have the potential to earn 2‑8% commission, based on the gross profit of their personal performance. Applicants are provided more details about the commission incentive plan during the interview process.

FirstCash Holdings, Inc. is an Equal Opportunity Employer

It is the policy of FirstCash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, FirstCash will provide reasonable accommodations for qualified individuals with disabilities.