Store Manager

The Salvation Army Thrift Store Phoenix; Chandler (AZ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Career growth

Paid time off

Monthly incentive bonus

Medical, Dental, Vision

Wellness incentives

Retirement plan

Pre-paid legal service

AFLAC

Pet insurance

Employee Assistance Program

Store discounts

Referral bonuses

Job summary

The Salvation Army Thrift Store Phoenix is seeking an experienced Store Manager in Chandler. You will lead day‑to‑day operations, drive sales and customer experiences while aligning with program goals of the ARC and local community support.

Responsibilities include staff scheduling, hiring and training, loss prevention, and ensuring smooth store functions from floor to back room. Strong communication and leadership are essential to success.

Qualifications

• High School diploma or GED.
• Minimum 2 years retail management/supervisory experience.
• Able to operate POS/cash register accurately.
• Valid driver’s license and proof of insurance.
• Pass background check (criminal history & sex offender registry).
• Effective communication with management, staff, customers and donors.

Responsibilities

• Plan and direct the day‑to‑day operations of the store.
• Develop strategies to improve customer service, sales and profitability.
• Maintain strong Customer/Donor relations and resolve complaints promptly.
• Schedule staff to ensure proper coverage and lead regular team meetings.
• Hire, train and evaluate store employees; issue disciplinary actions as needed.
• Ensure inventory levels and back room processing meet daily goals.
• Safeguard cash, manage change, and ensure secure banking per policy.
• Lead weekly store meetings and implement loss prevention measures.

Skills

Retail Management

Cash Handling

Customer Service

Team Leadership

Communication

Education

High School diploma/GED

Tools

POS System

Job description

ABOUT THE ARC:

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.

ABOUT OUR RETAIL TEAM:

Become part of the dedicated Retail Team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to “Do The Most Good” at our Chandler Thrift Store, which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem-solving and teamwork skills, while contributing to the success of our Program and its participants.

EMPLOYEE BENEFITS OFFERED:

• Opportunity for career growth.
• Paid time off.
• Monthly Management Incentive Bonus.
• Medical, Dental, and Vision.
• Wellness Program Incentives.
• Retirement Plan.
• Optional benefits, including Pre-paid Legal Service, AFLAC, Pet Insurance.
• Employee Assistance Program (EAP).
• Employee Store Discounts.
• Great Work Perks Discounts (Amusement Parks, Museums, Services and more!).
• Employee Referral Bonuses.

As our enthusiastic and hardworking STORE MANAGER, you will be responsible for (but not limited to):

• Planning and directing the day‐to‐day operations of assigned store location.
• Developing strategies to improve customer service, drive store sales and increase profitability as projected by budget and goals.
• Ensures Customer/Donor needs are met by maintaining good Customer/Donor/Community relations; complaints are resolved; and service is quick and efficient.
• Scheduling Store Employees to ensure appropriate coverage in store and donation center. Coordinate daily morning and shift change team meetings.
• Supervise employees in performance of duties to ensure compliance with published directives and guidelines.
• Responsible for interviewing and processing for hiring new store employees.
• Provide training for new personnel on store policies and procedures.
• Responsible for issuing disciplinary warnings, conference reports, employee evaluations and goals.
• Ensures store is maintained and adequate inventory levels on hand. Ensure timely completion of regular and accurate Rag Out from the sales floor.
• BRP (Back Room Processing) - Ensuring that Material Handlers are working effectively and efficiently to meet daily processing goals.
• Responsible for adequate amount of change at the beginning of each day, always safeguarding cash in registers and safe and banking of cash receipts as per ARCC policy.
• Responsible for processing of paperwork, especially as it relates to Time and Attendance compliance.
• Attends Monthly District Meetings and responsible for Store Monthly Meetings to keep personnel informed of new policies and directives.
• Assures that safety measures are established and maintained consistent. Conducts Weekly Store Meetings with store team.
• Implement appropriate loss prevention measures.
• Perform other written and/or verbal duties as may be assigned by Management.

Qualifications to be considered for this position:

• High School diploma/GED or equivalent.
• Must have a minimum of 2 years previous Retail Management/Supervisory experience.
• Must be able to accurately handle POS/Cash Register operations and cash transactions.
• Must hold a valid Driver’s license, be able to show proof of insurance.
• Must pass background check, which will include Criminal History and Sex Offender Registry.
• Ability to communicate effectively with management, fellow store employees, customers, and donors.

Physical Demands:

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks and carts, hand trucks and miscellaneous carts.
• Ability to move product up to 50lbs.
• Ability to perform various repetitive motion tasks.
• Must be able to perform duties with or without reasonable accommodation.

Schedule:

• Our stores operate 7 days per week. Work schedules are determined by Management and employee must be flexible to always ensure adequate store coverage. Full-time associates may be scheduled to work any full-time shift including evenings, weekends, and holidays.