Retail Assistant Manager: Store Operations Leader

Hibbett, Inc.; Petersburg (VA); On-site; USD 22,000 - 25,000; Full time

Job summary

Hibbett Retail, Inc. in Petersburg, Virginia is seeking an Assistant Manager to support the Store Manager and oversee daily operations, customer service, merchandising, and policy compliance.

The role includes supervising in the Store Manager’s absence, training personnel, monitoring inventory, and driving store profitability. Strong retail experience and communication skills are preferred for a fast-paced environment.

Qualifications

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.

Responsibilities

• Assist in selling, restocking, merchandising, ordering and scheduling.
• Manage store in the absence of the Store Manager.
• Consult with the Store Manager in establishing action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assist the Store Manager in overall personnel recruiting, training, and evaluation.
• Provide knowledge and guidance to employees and customers in all departments when necessary.
• Be aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department’s responsibilities and standards are completed.
• Keep the Store Manager informed about inventory movement and customer trends.
• Assure quality customer service is maintained.
• Performs general administrative duties as needed and is trained in the Store Manager’s responsibilities.
• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Practice and uphold all policies, procedures, and standards as listed in manuals and memos.

Skills

Retail experience

Customer service

Communication skills

Team leadership

Self-starter

Attention to detail

Job description

Hibbett Retail, Inc. in Petersburg, Virginia is seeking an Assistant Manager to support the Store Manager and oversee daily operations, customer service, merchandising, and policy compliance.

The role includes supervising in the Store Manager’s absence, training personnel, monitoring inventory, and driving store profitability. Strong retail experience and communication skills are preferred for a fast-paced environment.