Assistant Store Manager: Lead Store Ops & Customer Service

R301US Hibbett Retail, Inc.; Petersburg (VA); On-site; USD 18,000 - 28,000; Full time

Job summary

Hibbett I City Gear in Petersburg, VA is seeking an Assistant Manager to support the Store Manager in daily operations and administrative duties. You will be knowledgeable across product areas, uphold policies, and drive outstanding customer service to promote merchandise.

The role involves supervising staff in the Manager's absence, assisting in recruiting and training, and ensuring inventory control and profitability across departments.

Qualifications

• Experience in retail environment, preferably footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and meet goals.

Responsibilities

• Assist Store Manager in controlling assets and establishing action plans for selling, restocking, merchandising, ordering, and scheduling.
• Serve as acting Store Manager in absence of Store Manager.
• Provide knowledge and guidance to employees and customers in all departments when needed.
• Ensure profitability by monitoring inventory, sales statistics, and expenses.
• Promote and sell services and merchandise and uphold company policies and standards.
• Produce extraordinary customer service as highlighted in manuals.

Skills

Customer service

Interpersonal communication

Team leadership

Communication skills

Organizational skills

Education

No degree required

Job description

Hibbett I City Gear in Petersburg, VA is seeking an Assistant Manager to support the Store Manager in daily operations and administrative duties. You will be knowledgeable across product areas, uphold policies, and drive outstanding customer service to promote merchandise.

The role involves supervising staff in the Manager's absence, assisting in recruiting and training, and ensuring inventory control and profitability across departments.