Retail Assistant Manager - Lead Teams, Serve Community

Goodwill San Antonio; San Antonio (TX); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Competitive base pay

Bonus pay

Store discounts

Paid time off

Tuition reimbursement

Leadership development

Job summary

Goodwill San Antonio is seeking an Assistant Manager to co-lead retail store teams and oversee store and donation operations. You will help deliver mission services, ensure safety, and provide excellent customer service while safeguarding donations to maximize their value.

Reporting to the General Manager, you will develop staffing models, train employees, manage scheduling, control expenses, and drive revenue goals.

Qualifications

• High School diploma; some college strongly preferred.
• Minimum 3 years’ experience supervising production and/or retail operations.
• Experience in non-profits and human services is a strong plus.
• Lift up to 40 pounds in support of donation and production areas.

Responsibilities

• Lead and coach store teams and ensure safe operations.
• Develop staffing models and schedules to optimize store performance.
• Maintain excellent customer service and proper handling of donations to maximize mission impact.
• Drive revenue and meet key performance metrics with structured improvement plans.

Skills

Leadership

Customer service

Team coordination

Education

High School diploma

Some college preferred

Bachelor's degree in management or related field a plus

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Goodwill San Antonio is seeking an Assistant Manager to co-lead retail store teams and oversee store and donation operations. You will help deliver mission services, ensure safety, and provide excellent customer service while safeguarding donations to maximize their value.

Reporting to the General Manager, you will develop staffing models, train employees, manage scheduling, control expenses, and drive revenue goals.