Retail Assistant Manager — Lead Store & Service Excellence

JD Sports NA; Los Angeles (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

Hibbett I City Gear in Los Angeles, CA is seeking an Assistant Manager to support the Store Manager across store operations and administration. The role emphasizes customer service, merchandising, and asset control in a high-traffic footwear and apparel environment.

The Assistant Manager will lead in the Store Manager's absence, coordinate selling/restocking, and help recruit and train staff while upholding company policies and procedures. This position reports to the Store Manager.

Qualifications

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Self-starter with initiative to take on important tasks.
• Strong attention to detail with multi-tasking and precision.
• Team-player with passion for outstanding customer service and selling merchandise.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consult with Store Manager in establishing action plans to accomplish selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility of the entire store in the absence of the Store Manager.
• Assist in overall personnel recruiting, training, and evaluation.
• Provide knowledge and guidance to employees and customers in all departments.
• Monitor inventory, sales statistics, and expenses to ensure profitability.
• Ensure quality customer service is maintained.
• Produce extraordinary customer service per the customer service manual.
• Promote and sell services and merchandise.
• Uphold company policies and procedures.
• Protect assets and financial information by ensuring internal controls and reporting fraud risk.

Skills

Retail experience

Customer service

Leadership

Team leadership

Job description

Hibbett I City Gear in Los Angeles, CA is seeking an Assistant Manager to support the Store Manager across store operations and administration. The role emphasizes customer service, merchandising, and asset control in a high-traffic footwear and apparel environment.

The Assistant Manager will lead in the Store Manager's absence, coordinate selling/restocking, and help recruit and train staff while upholding company policies and procedures. This position reports to the Store Manager.