Retail Assistant Manager — Lead Store Operations & Team

Crocs; Northern (KY); Hybrid; USD 2,617,000 - 3,444,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life and AD&D

Short-term disability coverage

Long-term disability coverage

Paid time off

401k with company match

Employee assistance

Incentive program

Job summary

Crocs is seeking an Assistant Store Manager in Kentucky to lead daily retail operations, drive sales, and coach a high-performing team. The role focuses on delivering excellent customer experiences using the C.H.A.R.M service model and upholding Crocs policies across asset protection and inventory control.

The position requires 2–3 years of retail experience with leadership exposure, a flexible schedule including nights/weekends, and the ability to motivate and empower staff while meeting

Qualifications

• Must be 18 years or older.
• 2-3 years of retail experience with a preference for candidates with prior store leadership roles.
• Flexibility in the work schedule, including nights, weekends, holidays and extended hours, with regular attendance and punctuality essential functions of this position.
• Desire to succeed in a high growth, fast-paced retail environment.
• Proven track record inspiring and empowering teams while driving performance and achieving results.
• Valid driver’s license and acceptable driving record may be required if driving is an essential job function.

Responsibilities

• Deliver outstanding consumer experiences by applying our C.H.A.R.M service model
• Actively champion a positive team culture by sharing ideas, feedback, and concerns, while consistently demonstrating the core values of Crocs, Inc
• Assist with daily retail operations, including consumer service, POS system management, stock room management and replenishment, pricing and markdowns, loyalty program promotion, and maintaining store cleanliness and recovery standards
• Oversee store-wide operations, in partnership with Store Manager, by coordinating, delegating, and prioritizing tasks across all teams to ensure smooth execution and timely completion of daily responsibilities
• Serve as a brand ambassador by staying informed about current product collaborations, launches, and brand initiatives, and sharing this knowledge with consumers to elevate their experience and connection with Crocs
• Adhere to all Crocs policies, including Asset Protection procedures, shortage prevention, inventory control, and compliance initiatives
• Models best practices and partners with Store Management to drive sales performance, leveraging proven techniques to improve individual KPIs and inspire team success

Skills

Retail experience

Store leadership

Customer service

Flexible schedule

Job description

Crocs is seeking an Assistant Store Manager in Kentucky to lead daily retail operations, drive sales, and coach a high-performing team. The role focuses on delivering excellent customer experiences using the C.H.A.R.M service model and upholding Crocs policies across asset protection and inventory control.

The position requires 2–3 years of retail experience with leadership exposure, a flexible schedule including nights/weekends, and the ability to motivate and empower staff while meeting