Retail Assistant Manager: Lead Store & Guest Experience

Twice Daily; United States; On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Weekly Pay

Quarterly Bonus Potential

Ongoing Leadership Development & 5

401K Matching

Affordable Healthcare Insurance

Paid Time Off

Healthy Meal Perks

Fuel & Store Discounts

Annual Tuition Reimbursement up to 250

Pet & Life Insurance Programs

Aggressive Referral Bonus Program

Internal Promotion

Job summary

Twice Daily is hiring an Assistant Manager to support the General Manager in leading daily store operations and delivering exceptional guest experiences. You will coach and supervise staff, ensure accurate cash handling, and maintain product freshness and store standards on all shifts.

The role emphasizes adaptability, accountability, and a commitment to community-focused service with opportunities for growth and a path toward senior operations leadership.

Qualifications

• 2 years experience in the retail food service or hospitality industries.
• Must be able to serve guests, communicate, and handle cash transactions effectively.
• Must be accountable, reliable and punctual.
• Must have sufficient visual ability to check identification and process credit cards.
• Must be able to lift/stock inventory weighing up to 50 pounds.

Responsibilities

• Supervising all aspects of store operations in the absence of the General Manager.
• Ensures best in class service is extended and delivered to all Twice Daily guests.
• Serves as a retail ambassador for the Twice Daily brand.
• Develops a passion for the Twice Daily offering and culture in self and others.
• Acts as role model for all elements of the Twice Daily culture and core values.
• Trains, develops and leads team members to go above and beyond for each guest.
• Provides daily coaching to individual staff on their roles in delivering the Twice Daily store culture and values.
• Ensures all fresh all day products are produced merchandised and maintained according to Twice Daily standards.
• Ensures all required inventory levels freshness and product rotation standards are maintained.
• Maintains all Twice Daily interior and exterior image standards.
• Performs basic math functions to collect payments, make accurate change and maintain an accurate cash drawer.
• Keeps the store clean and orderly including bathrooms and fuel dispensers.
• Participates in stocking items and marketing promotion efforts.
• Memorizes product locations throughout the store and guides customers while providing suggestions as needed.
• Assists the General Manager in hiring activities.
• Participates in employer branding and recruitment marketing programs.
• Reports to work on time ready to work scheduled shift.

Skills

Leadership

Customer service

Cash handling

Communication

Team training

Education

Associates degree in Business Administration Marketing Hospitality or related field

Job description

Twice Daily is hiring an Assistant Manager to support the General Manager in leading daily store operations and delivering exceptional guest experiences. You will coach and supervise staff, ensure accurate cash handling, and maintain product freshness and store standards on all shifts.

The role emphasizes adaptability, accountability, and a commitment to community-focused service with opportunities for growth and a path toward senior operations leadership.