Retail Assistant Manager

Twice Daily; Gallatin (TN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Weekly Pay

Quarterly Bonus Potential

401K Matching

Affordable Healthcare Insurance

Paid Time Off

Tuition Reimbursement

Job summary

Twice Daily is seeking an Assistant Manager in Gallatin, TN to support the General Manager in leading store operations and coaching team members. This role drives guest satisfaction, brand ambassador activities, and day-to-day store performance.

You will mentor staff, ensure cleanliness, manage cash handling, and participate in hiring and development initiatives as part of our leadership pipeline. Weekend availability and flexible shifts are included.

Qualifications

• 18+ years of age.
• 2+ years' experience in the retail, food service, or hospitality industries.
• Must be able to serve guests, communicate, and handle cash transactions effectively.
• Must be accountable, reliable, and punctual.
• Must have sufficient visual ability to check identification and process credit cards.
• Must be able to lift/stock inventory weighing up to 50 pounds (lifting cases of milk, beer, soda, etc.)

Responsibilities

• Supervising all aspects of store operations in the absence of the General Manager.
• Ensures 'best in class' service is extended and delivered to all Twice Daily guests.
• Serves as a retail ambassador for the Twice Daily brand.
• Develops a passion for the Twice Daily offering and culture in self and others.
• Acts as role model for all elements of the Twice Daily culture and core values.
• Trains, develops, and leads team members to go above and beyond for each guest.
• Provides daily coaching to individual staff on their roles in delivering the Twice Daily store culture and values.
• Ensures all 'fresh all day' products are produced, merchandised, and maintained according to Twice Daily standards.
• Ensures all required inventory levels, freshness, and product rotation standards are maintained.
• Maintains all Twice Daily interior and exterior image standards.
• Performs basic math functions to collect payments, make accurate change, and maintain an accurate cash drawer.
• Keeps the store clean and orderly, including bathrooms and fuel dispensers.
• Participates in stocking items and marketing promotion efforts.
• Memorizes product locations throughout the store and guides customers while providing suggestions as needed.
• Assists the General Manager in hiring activities.
• Participates in employer branding and recruitment marketing programs.
• Reports to work on time, ready to work scheduled shift.

Skills

Customer service

Cash handling

Reliability

Punctuality

Communication

Team leadership

Education

Associates degree in Business Administration, Marketing, Hospitality, or related field

Tools

Microsoft Office

Job description

Freshen up your career in Retail Leadership!

At Twice Daily, we are a part of your community and for hundreds of local workers; we are a first job, a fresh start, and a future career path.

Twice Daily is continuing to build an amazing team of Assistant Managers, and we want you to be a part of it. We have been recognized as a top employer for the last six years in a row, so join us to keep the streak alive!

Summary

The Assistant Manager (AM) assists the General Manager (GM) in leading and coaching team members to maximize the guest experience. The AM is accountable for the store's operation in the GM's absence. The Assistant Managers are our pool of future senior operations leaders.

When You Work

• Day Shift: 6 AM - 2 PM (1st Shift)
• Evening Shift: 2 PM - 10 PM (2nd Shift)
• Overnight Shift: 10 PM - 6 AM (3rd Shift)
• Weekend Availability Expected
• Overtime Availability (Optional)

What We Need

• 18+ years of age.
• 2+ years' experience in the retail, food service, or hospitality industries.
• Must be able to serve guests, communicate, and handle cash transactions effectively.
• Must be accountable, reliable, and punctual.
• Must have sufficient visual ability to check identification and process credit cards.
• Must be able to lift/stock inventory weighing up to 50 pounds (lifting cases of milk, beer, soda, etc.)

What's Available For You

• Weekly Pay
• Quarterly Bonus Potential
• Ongoing Leadership Development & Training
• 401K Matching
• Affordable Healthcare Insurance
• Paid Time Off
• Healthy Meal Perks
• Fuel & Store Discounts
• Annual Tuition Reimbursement up to $2,500
• Pet & Life Insurance Programs
• Aggressive Referral Bonus Program
• Internal Preference for Promotions

What You Will Be Doing

• Supervising all aspects of store operations in the absence of the General Manager.
• Ensures "best in class" service is extended and delivered to all Twice Daily guests.
• Serves as a retail ambassador for the Twice Daily brand.
• Develops a passion for the Twice Daily offering and culture in self and others.
• Acts as role model for all elements of the Twice Daily culture and core values.
• Trains, develops, and leads team members to go above and beyond for each guest.
• Provides daily coaching to individual staff on their roles in delivering the Twice Daily store culture and values.
• Ensures all "fresh all day" products are produced, merchandised, and maintained according to Twice Daily standards.
• Ensures all required inventory levels, freshness, and product rotation standards are maintained.
• Maintains all Twice Daily interior and exterior image standards.
• Performs basic math functions to collect payments, make accurate change, and maintain an accurate cash drawer.
• Keeps the store clean and orderly, including bathrooms and fuel dispensers.
• Participates in stocking items and marketing promotion efforts.
• Memorizes product locations throughout the store and guides customers while providing suggestions as needed.
• Assists the General Manager in hiring activities.
• Participates in employer branding and recruitment marketing programs.
• Reports to work on time, ready to work scheduled shift.

Things We'd Prefer

• Associates degree in Business Administration, Marketing, Hospitality, or a related field.
• Prior experience in a C-Store and/or food service environment.
• Prior supervisory experience.
• Experience working with Microsoft Suite of products.
• Desire for a long-term career in retail services.
• Bilingual applicants are encouraged to apply.

Who We Are

Our parent, Tri Star Energy, is a growing, local, family-owned company with nearly two thousand employees and 150+ locations, based in Nashville, TN. With Wholesale, Commercial, and Retail Convenience Store services, we are a premier convenience retailer and one of the leading fuel providers in the Southeast. Our retail brands, Twice Daily, Sudden Service, and White Bison are well known throughout the region as providing a differentiated food and fuel experience that is second to none for our #1 priority: our Guests.

Tri Star Energy's mission is "To build lasting relationships by serving our community".

Our people are driven by our core values: Strive for Balance, Expect Achievement, Be a Servant Leader, Have Integrity, and Be Committed.

Tri Star Energy is an equal opportunity employer and hires without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics, or any other category protected under applicable law.

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