Retail Assistant Manager: Lead Store & Customer Experience

Hibbett; Boiling Spring (AL); On-site; USD 26,000 - 32,000; Full time

Job summary

Hibbett in Anniston, Alabama is seeking an Assistant Manager in a full-time role located at Anniston Plaza. This position reports to the Store Manager in a non-exempt, hourly environment and focuses on assisting operations, customer service, and store supervision.

The Assistant Manager is expected to know product areas, uphold company policies, and foster outstanding customer service while supporting merchandise sales and store goals. Supervisory duties occur in the Store Manager’s absence.

Qualifications

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Self-starter with initiative to take on important tasks.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consult with Store Manager on action plans for selling, restocking, merchandising, ordering, and scheduling.
• Assume responsibility of the entire store in the Store Manager's absence.
• Recruit, train, and evaluate store personnel.
• Provide knowledge and guidance to employees and customers in all departments.
• Ensure profitability through awareness of inventory, sales statistics, and expenses.
• Direct staff to meet department responsibilities and standards.
• Maintain inventory movement and monitor customer trends.
• Deliver extraordinary customer service and promote merchandise.

Skills

Customer service

Interpersonal skills

Communication

Team leadership

Attention to detail

Self-motivation

Sales-oriented

Team player

Job description

Hibbett in Anniston, Alabama is seeking an Assistant Manager in a full-time role located at Anniston Plaza. This position reports to the Store Manager in a non-exempt, hourly environment and focuses on assisting operations, customer service, and store supervision.

The Assistant Manager is expected to know product areas, uphold company policies, and foster outstanding customer service while supporting merchandise sales and store goals. Supervisory duties occur in the Store Manager’s absence.