Retail Assistant Manager — Lead Sales & Service

Staples; Town of Webster (NY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Weekly pay

Bonus plan

Paid time off

401(k) matching

Medical insurance

Dental insurance

Vision insurance

Associate discounts

Career development

Job summary

Staples is hiring an Assistant Manager in Webster, NY to lead a busy store team and drive sales, service and customer engagement. You will build strong customer relationships, deliver total solutions, and guide a positive, inclusive store culture while ensuring readiness for business.

You will develop a high-performing team through coaching and training, manage merchandising opportunities, and help meet profit goals. Staples offers comprehensive benefits and growth opportunities.

Qualifications

• 2+ years managing a sales team in retail or services.
• Experience coaching a team in a customer-centric, solutions-based environment.
• Ability to engage with customers and understand their needs.
• Strong communication, organization, planning, and adaptability.
• Review results against goals and strategize for growth.
• Manage conflict in a calm, cooperative manner.
• Honesty and integrity with customer and business information.
• Ability to work in a fast-paced, sometimes stressful environment.
• Ability to lift/move 10–50 pounds, climb ladders, stand and walk.

Responsibilities

• Drive sales, services and customer engagement in the store and ensure the store is ready for business.
• Establish customer relationships that build loyalty and provide total solutions.
• Guide your team to be positive, inclusive, and collaborative while helping customers achieve their goals.
• Develop a high-performing team focused on providing an exceptional store experience, consultative selling and driving conversions.
• Deliver coaching, training and role playing to lift performance and results.
• Attain sales and services goals, profit margin and execution of store operations.
• Establish business cadence for sales readiness and provide direction for merchandising opportunities.
• Assist with delegating operational tasks in partnership with the GM.
• Shared responsibility for total store operations and cost control as well as acting as Floor Leader.
• Champion company initiatives and adapt to changing responsibilities.

Skills

Sales team management

Coaching

Customer engagement

Communication

Planning & organization

Goal setting

Conflict management

Integrity

Physical capability

Job description

Staples is hiring an Assistant Manager in Webster, NY to lead a busy store team and drive sales, service and customer engagement. You will build strong customer relationships, deliver total solutions, and guide a positive, inclusive store culture while ensuring readiness for business.

You will develop a high-performing team through coaching and training, manage merchandising opportunities, and help meet profit goals. Staples offers comprehensive benefits and growth opportunities.